Head to head
Onyx vs Zendesk Guide
Both platforms are scored with the same methodology and the same category rubric. Nothing on this page is influenced by advertising.
19/100 | 52/100Higher score | |
|---|---|---|
| Category rank | #11 | #2 |
| Confidence | Medium confidence | High confidence |
| External Reputation | — | 86 |
| AI Authority | 5 | 19 |
| Web Authority | 11 | 35 |
| Expert Assessment | 54 | 60 |
| TOP10 User Score | — | — |
| Pricing | Not published · free tier: Free-to-start path exists via cloud.onyx.app signup; open-source self-host build available at no stated price | $19/agent/month billed annually (Support Team — does not include the knowledge base) · free tier: No free plan; 14-day free trial on Suite Team |
| Pricing model | Freemium / Subscription (details unverified) | Subscription (per-agent) with usage-based AI billing |
| Best for | Engineering-resourced teams that want an AI knowledge interface over their existing tools, need to control their own LLM choice, and have a compliance or cost reason to self-host instead of buying Glean-class SaaS. | Organisations already on or migrating to Zendesk Suite for ticketing that want multilingual self-service and AI deflection tightly coupled to the ticket queue. |
| Avoid if | You want an authored, structured wiki, have no DevOps capacity for a self-hosted deployment, or need published per-seat pricing and verified peer reviews before you commit. | You need a standalone knowledge base, public docs site or internal wiki without a helpdesk, or you have a tight, predictable budget that cannot absorb unpublished AI usage rates and $55+/agent/month. |
| Markets | Enterprise, Mid-market, Engineering-led teams | SMB, Mid-Market, Enterprise |
| Founded | — | — |
| Headquarters | — | — |
A higher TOP SCORE means more of the evidence favours that platform on this methodology — it is not a recommendation, and it does not account for your specific requirements. Advertisers are never declared the winner of a comparison.