TOP10PLATFORMS
For business

Decagon

Enterprise conversational AI agents for customer support

decagon.ai ↗Claim this profile

TOP SCORE™

49/100

#2 of 8 AI Agents & Automation

High confidence

Score breakdown

What makes up this score

External Reputation73
  • 1 independent review sources
  • 31 third-party reviews counted
AI Authority19
  • 2 answer engines measured
  • cross-model consistency 0.97
Web Authority37
  • 20 web authority signals
  • average citing-domain authority 30.2
Expert Assessment67
  • 100% of the category rubric covered
TOP10 User Score—
  • No approved user reviews yet

Explanation

Why Decagon ranks #2

Decagon ranks #2 of 8 ai agents & automation with a TOP SCORE of 49.

The category leader scores 58, a gap of 9 points.

That is 10 points above the category average of 39.

Its strongest component is External Reputation at 73; its weakest is AI Authority at 19.

No usable evidence was found for TOP10 User Score, so that weight was redistributed across the components that are evidenced.

Generated from the recorded evidence behind this score, not from editorial opinion. How scoring works.

Score history

How the score has moved

55 → 49 ↓5.7

05010030 Aug1 Sept

External reputation

What third-party sources publish

SourcePublishedNormalisedReviewsLast checkedMethod
G2 ↗4.7/5943130 Aug 2026permitted crawl

AI visibility

How answer engines treat this platform

EngineMentionRecommendationCitationAvg positionQueriesMeasured
claude grounded5%0%0%6.02030 Aug 2026
claude parametric10%10%0%11.02030 Aug 2026

Web authority

Citations and independent coverage

TOP10 users

What our users report

—

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Company information

The facts on file

Description
Decagon is a sales-led, enterprise conversational-AI platform that builds, optimises and scales AI support agents across voice, chat and email, with workflow logic (AOPs), live A/B experiments and always-on QA. Its G2 profile lists customers including Eventbrite, Bilt, Webflow, Substack, Vanta, Rippling and Curology. It targets mid-market and enterprise support organisations, particularly regulated or brand-sensitive teams that need hallucination supervision, PII redaction and zero-retention LLM terms.
Category
AI Agents & Automation
Products
AI agents for Voice, AI agents for Chat, AI agents for Email, Duet (AI partner for human agents), Duet Autopilot, AOPs (agent operating procedures/workflows), Experiments (live A/B testing), Testing & QA simulations, Watchtower (always-on QA), Insights & reporting, Suggestions (AI-powered knowledge)
Markets
Mid-market, Enterprise
Integrations
Okta (SSO), Microsoft Entra (SSO), OpenAI, Anthropic, Google Cloud DLP, Knowledge base connectors, CX/helpdesk tool connectors
Pricing
Not published · free tier: None — no free trial and no self-serve signup; every conversion route is 'Get a demo'
Regulatory
Vendor security page displays compliance badges for GDPR, CCPA, the EU AI Act, HIPAA, SOC 2, ISO and PCI, but these are marketing logos — underlying certificates and audit reports were not obtained, so certification scope, ISO variant and SOC 2 Type I vs Type II are unverified. A Trust Center exists at https://trust.decagon.ai/ for documentation requests. No professional licensing applies to this software category; the documented policy of routing legal disputes, fraud claims, regulated financial decisions and medical questions to humans unconditionally is a meaningful control for regulated buyers.
Official website
https://decagon.ai ↗
Last verified
30 Aug 2026

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Head to head

Category context

  • This platform49
  • Category leader58
  • Category average39
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