Score breakdown
What makes up this score
- 2 independent review sources
- 140 third-party reviews counted
- 1 answer engines measured
- cross-model consistency 1
- 3 web authority signals
- average citing-domain authority 35
- 100% of the category rubric covered
- No approved user reviews yet
Explanation
Why Docsie ranks #10
Docsie ranks #10 of 11 knowledge base & docs with a TOP SCORE of 38.
The category leader scores 66, a gap of 27 points.
That is 9 points below the category average of 47.
Its strongest component is External Reputation at 75; its weakest is AI Authority at 3.
No usable evidence was found for TOP10 User Score, so that weight was redistributed across the components that are evidenced.
Generated from the recorded evidence behind this score, not from editorial opinion. How scoring works.
Score history
How the score has moved
52 → 38 ↓13.6
External reputation
What third-party sources publish
| Source | Published | Normalised | Reviews | Last checked | Method |
|---|---|---|---|---|---|
| G2 ↗ | 4.8/5 | 96 | 118 | 31 Aug 2026 | permitted crawl |
| Capterra ↗ | 4.7/5 | 94 | 22 | 31 Aug 2026 | permitted crawl |
AI visibility
How answer engines treat this platform
| Engine | Mention | Recommendation | Citation | Avg position | Queries | Measured |
|---|---|---|---|---|---|---|
| claude sonnet 5 parametric | 0% | 0% | 0% | — | 12 | 31 Aug 2026 |
Web authority
Citations and independent coverage
- G231 Aug 2026
- Capterra31 Aug 2026
- TrustRadius31 Aug 2026
TOP10 users
What our users report
No published reviews yet. Reviews are moderated before they appear and are never removed at a business's request.
Company information
The facts on file
- Description
- Docsie is a cloud documentation and knowledge base platform that publishes internal and customer-facing portals, with AI features for content generation, translation, chatbot search and converting recorded video, PDFs and decks into structured docs. It targets technical writers, product teams, agencies and implementation partners, and is noted on G2 as popular in manufacturing for large product manuals. A permanently free tier with a custom domain and unlimited viewers sits below Premium, Organization and Enterprise tiers.
- Category
- Knowledge Base & Docs
- Products
- Knowledge base / knowledge portal publishing, Technical documentation, Documentation from Video (video-to-docs), AI Writer, AI Chatbot, Docsie Vocally (feedback surveys), Enterprise Portals (multi-tenant add-on), AI credit packs
- Markets
- SMB, Mid-Market, Enterprise, Agencies, Consulting firms / implementation partners, Non-profits, Academic
- Integrations
- Website ingestion, PDF / Word / PowerPoint import, Markdown import/export, In-app widget, Help desk, API access (Organization tier and above), Custom integrations (Organization tier and above), SAML/SSO identity providers (Organization/Enterprise)
- Pricing
- USD $170/month (billed $2,040 annually) — Premium · free tier: Free plan (not a trial): knowledge base on a custom domain, search, versioning, unlimited viewers, 25,000 AI credits, no credit card, no expiry pricing page ↗
- Regulatory
- Enterprise tier publishes air-gapped on-premise, hybrid and customer-cloud (AWS/Azure/GCP) deployment, custom security documentation, custom contracts/SLAs and a 99.9% SLA; SAML/SSO and JWT-secured portals are Organization/Enterprise only. 'Compliance screening' is sold as an AI operation but the frameworks screened are not published. SOC 2, ISO 27001, HIPAA and GDPR certification status were NOT verified — no trust/security page was retrieved.
- Official website
- https://www.docsie.io ↗
- Last verified
- 31 Aug 2026
Compare
Head to head
Category context
- This platform38
- Category leader66
- Category average47
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