Document360
AI-powered knowledge base platform for enterprise documentation
Score breakdown
What makes up this score
- 1 independent review sources
- 542 third-party reviews counted
- 1 answer engines measured
- cross-model consistency 1
- 7 web authority signals
- average citing-domain authority 35
- 100% of the category rubric covered
- No approved user reviews yet
Explanation
Why Document360 ranks #3
Document360 ranks #3 of 11 knowledge base & docs with a TOP SCORE of 56.
The category leader scores 66, a gap of 10 points.
That is 9 points above the category average of 47.
Its strongest component is External Reputation at 86; its weakest is Web Authority at 23.
No usable evidence was found for TOP10 User Score, so that weight was redistributed across the components that are evidenced.
Generated from the recorded evidence behind this score, not from editorial opinion. How scoring works.
Score history
How the score has moved
27 → 56 ↑29.7
External reputation
What third-party sources publish
| Source | Published | Normalised | Reviews | Last checked | Method |
|---|---|---|---|---|---|
| G2 ↗ | 4.7/5 | 94 | 542 | 31 Aug 2026 | permitted crawl |
AI visibility
How answer engines treat this platform
| Engine | Mention | Recommendation | Citation | Avg position | Queries | Measured |
|---|---|---|---|---|---|---|
| claude sonnet 5 parametric | 25% | 25% | 0% | 4.3 | 12 | 31 Aug 2026 |
Web authority
Citations and independent coverage
- Capterra31 Aug 2026
- TrustRadius31 Aug 2026
- Trustpilot31 Aug 2026
- G231 Aug 2026
- Gartner Peer Insights31 Aug 2026
- TrustRadius31 Aug 2026
- Capterra31 Aug 2026
TOP10 users
What our users report
No published reviews yet. Reviews are moderated before they appear and are never removed at a business's request.
Company information
The facts on file
- Description
- Document360 is an AI-powered knowledge base platform from Kovai.co that centralises public help centres, internal wikis, SOPs, user manuals and API docs in a single workspace split between an editor Portal and a reader Site. It targets support teams chasing ticket deflection, technical writers, product managers and engineers, with named industries including SaaS, IT and consulting, finance, healthcare, education and manufacturing. As of mid-2026 the vendor no longer publishes any prices, offering only a 14-day full-feature trial and a quote request form.
- Category
- Knowledge Base & Docs
- Products
- Document360 Portal (authoring workspace), Document360 Site (public/private knowledge base), Eddy AI (AI Search & Answer, AI Writing Agent, MCP Server), AI Chatbot (add-on), AI Premium Suite: Screen Capture, Step-by-Step User Guide, Interactive Demo, Video Recording (add-ons), Embedded help centre / contextual in-app help, API documentation hosting, Analytics suite
- Markets
- Mid-Market, Enterprise, SaaS, IT & Consulting, Finance, Healthcare, Education, Manufacturing
- Integrations
- Freshdesk, Zendesk, Intercom, Drift, Slack, Microsoft Teams, Crowdin, Chrome extension, Zapier, Make, Salesforce, GitHub, Google Analytics, Google Tag Manager
- Pricing
- Not published · free tier: 14-day free trial with all features unlocked, no card required; no free-forever tier pricing page ↗
- Regulatory
- Vendor-stated SOC 2 Type II compliance across all plans with a dedicated compliance page, ISO 27001:2022 certification (badge on pricing page), GDPR readiness with a dedicated page, encryption in transit and at rest, and selectable datacenter region for data residency. Corporate entity listed as Kovai Limited. Certifications are vendor-published and were not independently audited in this session.
- Official website
- https://document360.com ↗
- Last verified
- 31 Aug 2026
Compare
Head to head
Category context
- This platform56
- Category leader66
- Category average47
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