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Fin

AI customer service agent for any helpdesk

fin.ai ↗San Francisco, United StatesClaim this profile

TOP SCORE™

46/100

#3 of 8 AI Agents & Automation

High confidence

Score breakdown

What makes up this score

External Reputation71
  • 2 independent review sources
  • 4,427 third-party reviews counted
AI Authority1
  • 2 answer engines measured
  • cross-model consistency 0.98
Web Authority46
  • 17 web authority signals
  • average citing-domain authority 41.6
Expert Assessment70
  • 100% of the category rubric covered
TOP10 User Score—
  • No approved user reviews yet

Explanation

Why Fin ranks #3

Fin ranks #3 of 8 ai agents & automation with a TOP SCORE of 46.

The category leader scores 58, a gap of 12 points.

That is 7 points above the category average of 39.

Its strongest component is External Reputation at 71; its weakest is AI Authority at 1.

No usable evidence was found for TOP10 User Score, so that weight was redistributed across the components that are evidenced.

Generated from the recorded evidence behind this score, not from editorial opinion. How scoring works.

Score history

How the score has moved

54 → 46 ↓8.0

05010030 Aug1 Sept

External reputation

What third-party sources publish

SourcePublishedNormalisedReviewsLast checkedMethod
Trustpilot ↗3/56052630 Aug 2026permitted crawl
G2 ↗4.5/5903.9k30 Aug 2026permitted crawl

AI visibility

How answer engines treat this platform

EngineMentionRecommendationCitationAvg positionQueriesMeasured
claude grounded0%0%10%—2030 Aug 2026
claude parametric0%0%0%—2030 Aug 2026

Web authority

Citations and independent coverage

TOP10 users

What our users report

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Company information

The facts on file

Description
Fin is Intercom's AI customer-service agent, sold both bundled with the Intercom helpdesk and as a seatless standalone layer on top of Salesforce, HubSpot, Freshdesk and other helpdesks. It resolves repetitive support conversations across voice, chat, email, Slack and social, billed from $0.99 per resolved outcome. It targets mid-market and enterprise support, sales and ecommerce teams with high ticket volumes and a solid knowledge base.
Category
AI Agents & Automation
Headquarters
San Francisco, United States
Products
Fin AI Agent, Fin over Voice, Fin Operator, Intercom Copilot, Intercom helpdesk (shared inbox, ticketing, Messenger), Proactive Support Plus, Apex 1.0 and Apex Flash models
Markets
SMB, Mid-Market, Enterprise, Startups, Ecommerce
Integrations
Salesforce, HubSpot, Freshdesk, Slack, WhatsApp, SMS, Okta, Azure AD, OneLogin, MCP, Data Connectors, Public API
Pricing
$29 per seat/month (Essential, billed annually) plus from $0.99 per Fin outcome · free tier: None for the platform; all plans include free unlimited live chat, support email, in-app chats, banners and tooltips, plus 10 free Copilot and 10 AI auto-translation conversations per agent/month pricing page ↗
Regulatory
Seller of record is Intercom, Inc., San Francisco (Trustpilot profile claimed 2018). Vendor asserts SOC 2, ISO 27001, ISO 42001, ISO 27701, AIUC-1 and HIPAA support, with a 99.8% uptime SLA and US/EU/AU data residency; certificates were not independently verified in this session. HIPAA support is gated to the Expert plan, so healthcare buyers cannot enter at Essential or Advanced. ISO 42001 is relevant to EU AI Act readiness but scope statements should be requested during procurement.
Official website
https://fin.ai ↗
Last verified
30 Aug 2026

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Head to head

Category context

  • This platform46
  • Category leader58
  • Category average39
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