Score breakdown
What makes up this score
- 2 independent review sources
- 7,240 third-party reviews counted
- 3 answer engines measured
- cross-model consistency 0.28
- 20 web authority signals
- average citing-domain authority 29.2
- 100% of the category rubric covered
- No approved user reviews yet
Explanation
Why Freshdesk ranks #7
Freshdesk ranks #7 of 15 business software with a TOP SCORE of 52.
The category leader scores 53, a gap of 1 points.
That is 5 points above the category average of 47.
Its strongest component is External Reputation at 87; its weakest is AI Authority at 19.
No usable evidence was found for TOP10 User Score, so that weight was redistributed across the components that are evidenced.
Generated from the recorded evidence behind this score, not from editorial opinion. How scoring works.
Score history
How the score has moved
75 → 50 ↓25.0
External reputation
What third-party sources publish
| Source | Published | Normalised | Reviews | Last checked | Method |
|---|---|---|---|---|---|
| Capterra ↗ | 4.5/5 | 90 | 3.5k | 30 Aug 2026 | permitted crawl |
| G2 ↗ | 4.4/5 | 88 | 3.8k | 31 Aug 2026 | permitted crawl |
AI visibility
How answer engines treat this platform
| Engine | Mention | Recommendation | Citation | Avg position | Queries | Measured |
|---|---|---|---|---|---|---|
| claude sonnet 5 parametric | 92% | 83% | 0% | 2.2 | 12 | 31 Aug 2026 |
| claude grounded | 0% | 0% | 0% | — | 20 | 30 Aug 2026 |
| claude parametric | 0% | 0% | 0% | — | 20 | 30 Aug 2026 |
Web authority
Citations and independent coverage
- Forbes30 Aug 2026
- The CX Lead30 Aug 2026
- Desk36530 Aug 2026
- G230 Aug 2026
- Tidio30 Aug 2026
- Trustpilot30 Aug 2026
- Featurebase30 Aug 2026
- Capterra30 Aug 2026
- monday.com30 Aug 2026
- Nextiva30 Aug 2026
- ProProfs Desk30 Aug 2026
- Kayako30 Aug 2026
- Aissist30 Aug 2026
- BlueTweak30 Aug 2026
- Capacity30 Aug 2026
- Helpshift30 Aug 2026
- Freshdesk Support30 Aug 2026
- NUACOM30 Aug 2026
- Vizologi30 Aug 2026
- SalesHive30 Aug 2026
TOP10 users
What our users report
No published reviews yet. Reviews are moderated before they appear and are never removed at a business's request.
Company information
The facts on file
- Description
- Freshdesk is Freshworks' cloud help desk platform combining ticketing, a shared inbox, customer portal with knowledge base, and Freddy AI agents/copilot in a unified command centre. The vendor targets support teams of roughly 10 to 500 agents across channels, with plans positioned from email-first AI service up to enterprise-grade deployments. Pricing runs $19-$89 per agent per month on annual billing, with AI copilot and extra AI sessions metered separately.
- Category
- Business Software
- Products
- Freshdesk, Freshdesk Omni, Freshservice, Freshsales CRM, Freddy AI Agent, Freddy AI Copilot, Freddy AI Insights
- Markets
- SMB, Mid-Market, Enterprise
- Integrations
- Google Workspace / G Suite (separate G2 listing), 150+ integrations claimed by vendor (not independently verified)
- Pricing
- $19/agent/month, billed annually (Growth) · free tier: Free trial available ("Try it free" / "Start for free" on every plan); trial length not published. Page metadata mentions a "Free Program for 2 users" but no free plan appears in the live plan cards. pricing page ↗
- Regulatory
- Vendor entity is Freshworks Inc., recorded by G2 as serving customers since 2010. Published security features are limited to the Enterprise tier (audit logs, allowed domains and IP whitelisting, sandbox). No SOC 2, ISO 27001, GDPR, HIPAA or data-residency commitments were retrieved or verified this session, and no DPA or terms page was read — compliance-driven buyers must verify directly with Freshworks.
- Official website
- https://www.freshworks.com/freshdesk/ ↗
- Last verified
- 31 Aug 2026
Compare
Head to head
Category context
- This platform52
- Category leader53
- Category average47
Is this your platform?
Claim the profile to correct factual company data and respond to reviews. Claiming does not change your TOP SCORE or your ranking.
Claim this profile