Helpjuice
Standalone knowledge base platform with deep design control
Score breakdown
What makes up this score
- 1 independent review sources
- 375 third-party reviews counted
- 1 answer engines measured
- cross-model consistency 1
- 4 web authority signals
- average citing-domain authority 35
- 100% of the category rubric covered
- No approved user reviews yet
Explanation
Why Helpjuice ranks #6
Helpjuice ranks #6 of 11 knowledge base & docs with a TOP SCORE of 48.
The category leader scores 66, a gap of 18 points.
That is 1 points above the category average of 47.
Its strongest component is External Reputation at 84; its weakest is Web Authority at 16.
No usable evidence was found for TOP10 User Score, so that weight was redistributed across the components that are evidenced.
Generated from the recorded evidence behind this score, not from editorial opinion. How scoring works.
Score history
How the score has moved
54 → 48 ↓5.6
External reputation
What third-party sources publish
| Source | Published | Normalised | Reviews | Last checked | Method |
|---|---|---|---|---|---|
| G2 ↗ | 4.7/5 | 94 | 375 | 31 Aug 2026 | permitted crawl |
AI visibility
How answer engines treat this platform
| Engine | Mention | Recommendation | Citation | Avg position | Queries | Measured |
|---|---|---|---|---|---|---|
| claude sonnet 5 parametric | 8% | 0% | 0% | 5.0 | 12 | 31 Aug 2026 |
Web authority
Citations and independent coverage
- G231 Aug 2026
- Capterra Ireland31 Aug 2026
- Chrome Web Store31 Aug 2026
- Capterra31 Aug 2026
TOP10 users
What our users report
No published reviews yet. Reviews are moderated before they appear and are never removed at a business's request.
Company information
The facts on file
- Description
- Helpjuice is a dedicated cloud-hosted knowledge base platform used for both customer-facing help centres and internal documentation, rather than a docs add-on inside a ticketing suite. Its homepage claims 130,000+ users and 7,000+ companies, and reviewers value fast setup, search, analytics and heavy customisation. It suits SaaS companies and small-to-mid support organisations running a branded self-service layer alongside an existing ticketing tool.
- Category
- Knowledge Base & Docs
- Products
- Helpjuice knowledge base, Swifty AI (AI search and AI chat), Knowledge Base Planner, Helpjuice Chrome extension
- Markets
- SMB, Mid-Market, Enterprise, SaaS companies, Support and documentation teams
- Integrations
- Chrome extension (webpage-to-article)
- Pricing
- Not published — vendor pricing page could not be retrieved this session; a Capterra directory listing shows $120.00 "Per User, Per Month", which is third-party data and may be a listing artefact · free tier: 14-day free trial — "No Credit Card. No Setup. Full Access — Free for 14 Days" (vendor homepage); Capterra listing also flags a free version, unverified pricing page ↗
- Regulatory
- GDPR and AICPA SOC 2 badges are displayed on the vendor homepage, but the underlying SOC 2 report or attestation letter was not retrieved — treat the SOC 2 claim as vendor-asserted rather than independently confirmed.
- Official website
- https://helpjuice.com ↗
- Last verified
- 31 Aug 2026
Compare
Head to head
Category context
- This platform48
- Category leader66
- Category average47
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