OnPay
US small-business payroll with bundled HR and benefits
Score breakdown
What makes up this score
- 1 independent review sources
- 413 third-party reviews counted
- 1 answer engines measured
- cross-model consistency 1
- 8 web authority signals
- average citing-domain authority 35
- 100% of the category rubric covered
- No approved user reviews yet
Explanation
Why OnPay ranks #4
OnPay ranks #4 of 9 payroll & eor with a TOP SCORE of 54.
The category leader scores 70, a gap of 16 points.
That is 2 points above the category average of 52.
Its strongest component is External Reputation at 86; its weakest is Web Authority at 25.
No usable evidence was found for TOP10 User Score, so that weight was redistributed across the components that are evidenced.
Generated from the recorded evidence behind this score, not from editorial opinion. How scoring works.
Score history
How the score has moved
60 → 54 ↓6.5
External reputation
What third-party sources publish
| Source | Published | Normalised | Reviews | Last checked | Method |
|---|---|---|---|---|---|
| G2 ↗ | 4.8/5 | 96 | 413 | 31 Aug 2026 | permitted crawl |
AI visibility
How answer engines treat this platform
| Engine | Mention | Recommendation | Citation | Avg position | Queries | Measured |
|---|---|---|---|---|---|---|
| claude sonnet 5 parametric | 33% | 25% | 0% | 3.5 | 12 | 31 Aug 2026 |
Web authority
Citations and independent coverage
- OnPay Help Center31 Aug 2026
- G231 Aug 2026
- Capterra31 Aug 2026
- Trustpilot31 Aug 2026
- Better Business Bureau31 Aug 2026
- Merchant Maverick31 Aug 2026
- Business.com31 Aug 2026
- Gusto31 Aug 2026
TOP10 users
What our users report
No published reviews yet. Reviews are moderated before they appear and are never removed at a business's request.
Company information
The facts on file
- Description
- OnPay is a US full-service payroll platform for small employers that files federal, state and local payroll taxes, pays employees and contractors with unlimited pay runs, and bundles onboarding, employee self-service and benefits administration (health insurance, 401(k)). Pricing is publicly listed at $49 base per month plus $6 per worker, with HR features sold as add-ons. Its reviewer base is 98% small business, most commonly accounting firms, construction and real estate.
- Category
- Payroll & EOR
- Headquarters
- Atlanta, Georgia, United States
- Products
- Payroll Essentials (full-service payroll and tax filing), HR Add-on (expanded HR features), HR Enhancements: Compliance Resources, HR Enhancements: Live HR Support, Benefits administration (health insurance, 401(k))
- Markets
- SMB, Accounting firms and bookkeepers, Nonprofits
- Countries
- United States
- Integrations
- QuickBooks Online, QuickBooks Online Advanced, QuickBooks Desktop, QuickBooks Desktop Pro, QuickBooks Time, Xero, When I Work, Deputy, Humanity Schedule, Autofy, TurboTax
- Pricing
- USD $49 base/month + $6 per worker (minimum $55/month for one worker) · free tier: Free first month; the 30-day free period begins after self-onboarding is completed and the bank account is verified. A free trial is also recorded on Capterra. pricing page ↗
- Regulatory
- OnPay, Inc. is BBB-profiled in Atlanta, Georgia under both business-services and payroll-services categories. It states licensed experts are available by phone, chat or email and claims 30+ years of payroll expertise, but no specific licences (e.g. insurance producer licensing for benefits brokerage) were verified in a retrieved source, and SOC 2 status was not confirmed. A Tax Accuracy Guarantee is published covering penalties from OnPay's negligent error or omission, but the exact terms page was not retrieved. Published support line: 877-328-6505. No evidence of client-fund safeguarding disclosures or non-US regulatory coverage was found.
- Official website
- https://onpay.com ↗
- Last verified
- 31 Aug 2026
Compare
Head to head
Category context
- This platform54
- Category leader70
- Category average52
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