Score breakdown
What makes up this score
- 2 independent review sources
- 181 third-party reviews counted
- 1 answer engines measured
- cross-model consistency 1
- 6 web authority signals
- average citing-domain authority 35
- 100% of the category rubric covered
- No approved user reviews yet
Explanation
Why ShipMonk ranks #2
ShipMonk ranks #2 of 7 shipping & fulfilment with a TOP SCORE of 45.
The category leader scores 50, a gap of 5 points.
That is 7 points above the category average of 38.
Its strongest component is External Reputation at 71; its weakest is Web Authority at 21.
No usable evidence was found for TOP10 User Score, so that weight was redistributed across the components that are evidenced.
Generated from the recorded evidence behind this score, not from editorial opinion. How scoring works.
Score history
How the score has moved
53 → 45 ↓7.5
External reputation
What third-party sources publish
| Source | Published | Normalised | Reviews | Last checked | Method |
|---|---|---|---|---|---|
| G2 ↗ | 3.8/5 | 76 | 42 | 31 Aug 2026 | permitted crawl |
| Capterra ↗ | 4.1/5 | 82 | 139 | 31 Aug 2026 | permitted crawl |
AI visibility
How answer engines treat this platform
| Engine | Mention | Recommendation | Citation | Avg position | Queries | Measured |
|---|---|---|---|---|---|---|
| claude sonnet 5 parametric | 25% | 0% | 0% | 6.3 | 12 | 31 Aug 2026 |
Web authority
Citations and independent coverage
- G231 Aug 2026
- Capterra31 Aug 2026
- Trustpilot31 Aug 2026
- Glassdoor31 Aug 2026
- Fulfill.com (secondary)31 Aug 2026
- ShipCalm (secondary)31 Aug 2026
TOP10 users
What our users report
No published reviews yet. Reviews are moderated before they appear and are never removed at a business's request.
Company information
The facts on file
- Description
- ShipMonk is a third-party logistics provider that operates its own fulfilment warehouses and pairs them with a proprietary platform bundling OMS, IMS, TMS, automations, post-purchase tools and reporting. It targets D2C ecommerce brands, including subscription-box and kitting-heavy operations, and also handles B2B/wholesale and cross-border orders with DDP and Section 321 support. It is sold as a fulfilment service with software attached rather than as standalone self-serve shipping software.
- Category
- Shipping & Fulfilment
- Products
- 3PL fulfilment (owned warehouses), Warehouse Management System (WMS), Order Management System (OMS), Inventory Management System (IMS), Transportation Management System (TMS), Virtual Carrier Network, Customisable returns portal, Claims portal, B2B / wholesale fulfilment, Cross-border fulfilment (DDP, Section 321), Special projects: kitting, labelling, repackaging, QC
- Markets
- SMB, Mid-market, D2C brands, B2B/wholesale sellers, Subscription box and crowdfunding sellers
- Countries
- Ships to 200+ countries
- Integrations
- Shopify, eBay, BigCommerce, Loop Returns, 100+ ecommerce carts, marketplaces and solution providers
- Pricing
- Not published · free tier: None pricing page ↗
- Regulatory
- No carrier authority, bond or licensing numbers were confirmed in this session. Compliance-adjacent items verified: a vendor Compliance page, cross-border DDP and Section 321 handling, and lot control for traceability. On inventory insurance ShipMonk offers only two options — add its location to your own policy, or waive inventory insurance — so goods-in-storage risk sits with the merchant rather than a first-party ShipMonk product.
- Official website
- https://www.shipmonk.com ↗
- Last verified
- 31 Aug 2026
Compare
Head to head
Category context
- This platform45
- Category leader50
- Category average38
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