Spiceworks Cloud Help Desk
Free ad-supported cloud ticketing for internal IT teams
Score breakdown
What makes up this score
- 3 independent review sources
- 1,152 third-party reviews counted
- 1 answer engines measured
- cross-model consistency 1
- 12 web authority signals
- average citing-domain authority 35
- 100% of the category rubric covered
- No approved user reviews yet
Explanation
Why Spiceworks Cloud Help Desk ranks #8
Spiceworks Cloud Help Desk ranks #8 of 10 help desk & support with a TOP SCORE of 44.
The category leader scores 65, a gap of 21 points.
That is 6 points below the category average of 49.
Its strongest component is External Reputation at 78; its weakest is AI Authority at 3.
No usable evidence was found for TOP10 User Score, so that weight was redistributed across the components that are evidenced.
Generated from the recorded evidence behind this score, not from editorial opinion. How scoring works.
Score history
How the score has moved
59 → 44 ↓15.5
External reputation
What third-party sources publish
| Source | Published | Normalised | Reviews | Last checked | Method |
|---|---|---|---|---|---|
| Capterra ↗ | 4.4/5 | 88 | 586 | 31 Aug 2026 | permitted crawl |
| TrustRadius ↗ | 8.2/10 | 82 | 255 | 31 Aug 2026 | permitted crawl |
| G2 ↗ | 4.3/5 | 86 | 311 | 31 Aug 2026 | permitted crawl |
AI visibility
How answer engines treat this platform
| Engine | Mention | Recommendation | Citation | Avg position | Queries | Measured |
|---|---|---|---|---|---|---|
| claude sonnet 5 parametric | 0% | 0% | 0% | — | 12 | 31 Aug 2026 |
Web authority
Citations and independent coverage
- Capterra31 Aug 2026
- TrustRadius31 Aug 2026
- G231 Aug 2026
- GetApp31 Aug 2026
- Software Advice31 Aug 2026
- TechRadar31 Aug 2026
- HelpSpot31 Aug 2026
- InvGate31 Aug 2026
- Desk36531 Aug 2026
- CTODiscovery31 Aug 2026
- Softabase31 Aug 2026
- FinancesOnline31 Aug 2026
TOP10 users
What our users report
No published reviews yet. Reviews are moderated before they appear and are never removed at a business's request.
Company information
The facts on file
- Description
- Spiceworks Cloud Help Desk is a hosted, advertising-funded IT ticketing system offering email-to-ticket intake, a self-service end-user portal, mobile apps and community support. Third-party profiles report it at $0 with no technician or ticket cap, aimed at small and mid-sized internal IT departments with little or no software budget. The older self-hosted edition is reported by competitor sources to have reached end of life in early 2024, leaving only the cloud product.
- Category
- Help Desk & Support
- Headquarters
- Austin, Texas, United States
- Products
- Spiceworks Cloud Help Desk, Spiceworks Community, Spiceworks inventory/asset management
- Markets
- SMB, Mid-Market, Education, Non-profit, Public sector
- Integrations
- Email (email-to-ticket intake), Spiceworks asset/inventory management, Spiceworks plugin pool
- Pricing
- Not published · free tier: Reported at $0/month with unlimited technicians and unlimited tickets, funded by in-product advertising pricing page ↗
- Regulatory
- No compliance evidence verified. No SOC 2, ISO 27001, GDPR, HIPAA or FedRAMP claim was confirmed, and no terms of service, DPA or SLA document was accessible in this session. Ziff Davis ownership since 2019 is reported by third parties but vendor-unconfirmed here.
- Official website
- https://www.spiceworks.com/free-help-desk-software/ ↗
- Last verified
- 31 Aug 2026
Compare
Head to head
Category context
- This platform44
- Category leader65
- Category average49
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