Head to head
Gorgias vs Zendesk Guide
Both platforms are scored with the same methodology and the same category rubric. Nothing on this page is influenced by advertising.
48/100 | 53/100Higher score | |
|---|---|---|
| Category rank | #10 | #2 |
| Confidence | High confidence | High confidence |
| External Reputation | 75 | 86 |
| AI Authority | 17 | 19 |
| Web Authority | 24 | 35 |
| Expert Assessment | 76 | 65 |
| TOP10 User Score | — | — |
| Pricing | Not verifiable from the vendor page — Gorgias's pricing page did not render prices on 2026-08-27; competitor-authored 2026 write-ups report a Starter tier at $10/month for 50 billable tickets (unconfirmed) · free tier: Free trial available via 'Sign up free' on gorgias.com; trial length not published in a verifiable form | $19/agent/month billed annually (Support Team — does not include the knowledge base) · free tier: No free plan; 14-day free trial on Suite Team |
| Pricing model | Ticket-volume subscription (never per agent) plus usage-based AI resolution charges | Subscription (per-agent) with usage-based AI billing |
| Best for | Shopify, BigCommerce, Magento or WooCommerce DTC brands with moderate and predictable ticket volume who want order lookup, refunds and cancellations executed inside the ticket, run more agents than tickets (seasonal or part-time staffing), and will actually use revenue attribution and pre-sale shopping assistance. | Organisations already on or migrating to Zendesk Suite for ticketing that want multilingual self-service and AI deflection tightly coupled to the ticket queue. |
| Avoid if | Avoid Gorgias if your volume spikes hard at BFCM and you need a predictable bill — you pay per ticket beyond the included pool and again per AI resolution; if phone is your primary channel, since Voice is a volume-priced add-on flagged as weak; if you sell mainly on Amazon, eBay, Walmart or TikTok Shop, where eDesk's marketplace inbox fits better; or if you are not on a supported e-commerce platform, in which case a generalist helpdesk will be cheaper. | You need a standalone knowledge base, public docs site or internal wiki without a helpdesk, or you have a tight, predictable budget that cannot absorb unpublished AI usage rates and $55+/agent/month. |
| Markets | — | SMB, Mid-Market, Enterprise |
| Founded | — | — |
| Headquarters | — | — |
A higher TOP SCORE means more of the evidence favours that platform on this methodology — it is not a recommendation, and it does not account for your specific requirements. Advertisers are never declared the winner of a comparison.