Gorgias
E-commerce-native helpdesk with order actions and AI agent inside Shopify tickets
Score breakdown
What makes up this score
- 2 independent review sources
- 135 third-party reviews counted
- 2 answer engines measured
- cross-model consistency 0.93
- 18 web authority signals
- average citing-domain authority 25.6
- 100% of the category rubric covered
- No approved user reviews yet
Explanation
Why Gorgias ranks #10
Gorgias ranks #10 of 15 business software with a TOP SCORE of 48.
The category leader scores 53, a gap of 6 points.
That is 0 points above the category average of 47.
Its strongest component is Expert Assessment at 76; its weakest is AI Authority at 17.
No usable evidence was found for TOP10 User Score, so that weight was redistributed across the components that are evidenced.
Generated from the recorded evidence behind this score, not from editorial opinion. How scoring works.
Score history
How the score has moved
82 → 48 ↓34.8
External reputation
What third-party sources publish
| Source | Published | Normalised | Reviews | Last checked | Method |
|---|---|---|---|---|---|
| Capterra ↗ | 4.6/5 | 92 | 135 | 30 Aug 2026 | permitted crawl |
| G2 ↗ | 4.5/5 | 90 | not published | 30 Aug 2026 | permitted crawl |
AI visibility
How answer engines treat this platform
| Engine | Mention | Recommendation | Citation | Avg position | Queries | Measured |
|---|---|---|---|---|---|---|
| claude grounded | 0% | 0% | 0% | — | 20 | 30 Aug 2026 |
| claude parametric | 5% | 0% | 0% | 11.0 | 20 | 30 Aug 2026 |
Web authority
Citations and independent coverage
- The CX Lead30 Aug 2026
- Shopify App Store30 Aug 2026
- Hiver30 Aug 2026
- Chatimize30 Aug 2026
- Macha AI30 Aug 2026
- eesel AI30 Aug 2026
- G230 Aug 2026
- Capterra30 Aug 2026
- Kayako30 Aug 2026
- Tidio30 Aug 2026
- Fin AI (Intercom)30 Aug 2026
- Crescendo AI30 Aug 2026
- Kustomer30 Aug 2026
- Help Scout30 Aug 2026
- Spur30 Aug 2026
- HappyFox30 Aug 2026
- Townsquare Interactive30 Aug 2026
- Techstars Jobs30 Aug 2026
TOP10 users
What our users report
No published reviews yet. Reviews are moderated before they appear and are never removed at a business's request.
Company information
The facts on file
- Description
- Gorgias is an e-commerce-native helpdesk from Gorgias Inc. that puts Shopify, BigCommerce, Magento, WooCommerce and PrestaShop order data directly inside the ticket, so agents can cancel, refund, discount and upsell without leaving the conversation. It bundles a built-in AI Agent, one omnichannel inbox (email, chat, SMS, WhatsApp, Instagram, Facebook) and revenue attribution reporting, with Voice and SMS sold as volume-priced add-ons. It is built for DTC brands on Shopify and similar platforms, and is billed by monthly ticket volume rather than per agent seat.
- Category
- Business Software
- Integrations
- Shopify, BigCommerce, Magento, WooCommerce, PrestaShop, Klaviyo, Recharge, Yotpo, Loop Returns, Attentive
- Pricing
- Not verifiable from the vendor page — Gorgias's pricing page did not render prices on 2026-08-27; competitor-authored 2026 write-ups report a Starter tier at $10/month for 50 billable tickets (unconfirmed) · free tier: Free trial available via 'Sign up free' on gorgias.com; trial length not published in a verifiable form
- Official website
- https://www.gorgias.com ↗
- Last verified
- 27 Aug 2026
Compare
Head to head
Category context
- This platform48
- Category leader53
- Category average47
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