Head to head
Gorgias vs Heap
Both platforms are scored with the same methodology and the same category rubric. Nothing on this page is influenced by advertising.
48/100 | 51/100Higher score | |
|---|---|---|
| Category rank | #10 | #1 |
| Confidence | High confidence | High confidence |
| External Reputation | 75 | 85 |
| AI Authority | 17 | 12 |
| Web Authority | 24 | 49 |
| Expert Assessment | 76 | 53 |
| TOP10 User Score | — | — |
| Pricing | Not verifiable from the vendor page — Gorgias's pricing page did not render prices on 2026-08-27; competitor-authored 2026 write-ups report a Starter tier at $10/month for 50 billable tickets (unconfirmed) · free tier: Free trial available via 'Sign up free' on gorgias.com; trial length not published in a verifiable form | Not published · free tier: A "Start for free" entry point exists on the Contentsquare Heap page, but its limits are unverified |
| Pricing model | Ticket-volume subscription (never per agent) plus usage-based AI resolution charges | Custom |
| Best for | Shopify, BigCommerce, Magento or WooCommerce DTC brands with moderate and predictable ticket volume who want order lookup, refunds and cancellations executed inside the ticket, run more agents than tickets (seasonal or part-time staffing), and will actually use revenue attribution and pre-sale shopping assistance. | Product or growth teams that want quantitative analytics plus qualitative session replay, heatmaps and surveys from one vendor, prefer autocapture over rigorous event schemas, and are comfortable buying into Contentsquare's wider experience-intelligence suite. |
| Avoid if | Avoid Gorgias if your volume spikes hard at BFCM and you need a predictable bill — you pay per ticket beyond the included pool and again per AI resolution; if phone is your primary channel, since Voice is a volume-priced add-on flagged as weak; if you sell mainly on Amazon, eBay, Walmart or TikTok Shop, where eDesk's marketplace inbox fits better; or if you are not on a supported e-commerce platform, in which case a generalist helpdesk will be cheaper. | You specifically wanted independent, engineering-first Heap, or you need published self-serve pricing you can budget against without talking to sales. |
| Markets | — | Product teams, UX/design teams, eCommerce, Digital marketing, Enterprise |
| Founded | — | — |
| Headquarters | — | — |
A higher TOP SCORE means more of the evidence favours that platform on this methodology — it is not a recommendation, and it does not account for your specific requirements. Advertisers are never declared the winner of a comparison.