Score breakdown
What makes up this score
- 1 independent review sources
- 1,097 third-party reviews counted
- 3 answer engines measured
- cross-model consistency 0.93
- 21 web authority signals
- average citing-domain authority 39.4
- 100% of the category rubric covered
- No approved user reviews yet
Explanation
Why Heap ranks #1
Heap ranks #1 of 15 business software with a TOP SCORE of 51.
That is 4 points above the category average of 47.
Its strongest component is External Reputation at 85; its weakest is AI Authority at 12.
No usable evidence was found for TOP10 User Score, so that weight was redistributed across the components that are evidenced.
Generated from the recorded evidence behind this score, not from editorial opinion. How scoring works.
Score history
How the score has moved
62 → 53 ↓9.0
External reputation
What third-party sources publish
| Source | Published | Normalised | Reviews | Last checked | Method |
|---|---|---|---|---|---|
| G2 ↗ | 4.4/5 | 88 | 1.1k | 30 Aug 2026 | permitted crawl |
AI visibility
How answer engines treat this platform
| Engine | Mention | Recommendation | Citation | Avg position | Queries | Measured |
|---|---|---|---|---|---|---|
| claude sonnet 5 parametric | 25% | 0% | 0% | 4.0 | 12 | 31 Aug 2026 |
| claude grounded | 0% | 0% | 0% | — | 20 | 30 Aug 2026 |
| claude parametric | 0% | 0% | 0% | — | 20 | 30 Aug 2026 |
Web authority
Citations and independent coverage
- Contentsquare31 Aug 2026
- Glassdoor30 Aug 2026
- SoftwareReviews (Info-Tech Research Group)30 Aug 2026
- SourceForge30 Aug 2026
- Crunchbase30 Aug 2026
- CB Insights30 Aug 2026
- G230 Aug 2026
- Capterra30 Aug 2026
- FirstSales30 Aug 2026
- RudderStack30 Aug 2026
- UXtweak Blog30 Aug 2026
- Factors.ai30 Aug 2026
- Amplitude30 Aug 2026
- Plerdy30 Aug 2026
- The Marketing Agency30 Aug 2026
- AlternativeTo30 Aug 2026
- Copy.ai30 Aug 2026
- Amazon Web Services30 Aug 2026
- SwellPulse30 Aug 2026
- TrustRadius30 Aug 2026
TOP10 users
What our users report
No published reviews yet. Reviews are moderated before they appear and are never removed at a business's request.
Company information
The facts on file
- Description
- Heap is a product analytics platform built around autocapture, automatically recording every interaction on a site or app so teams can analyse events retroactively without pre-defining them. It has officially become part of Contentsquare, with its capabilities — including Journeys and Web Analytics — folded into Contentsquare's Product Analytics product. It targets product, UX, growth and digital teams that want quantitative analytics alongside session replay, heatmaps and surveys in one suite.
- Category
- Business Software
- Products
- Product Analytics (autocapture event analytics), Journeys, Web Analytics, Session replay, Heatmaps, Error and frustration analysis, Surveys & Feedback / voice-of-customer
- Markets
- Product teams, UX/design teams, eCommerce, Digital marketing, Enterprise
- Integrations
- Contentsquare Surveys & Feedback
- Pricing
- Not published · free tier: A "Start for free" entry point exists on the Contentsquare Heap page, but its limits are unverified pricing page ↗
- Regulatory
- Contentsquare links a Trust Center, security and privacy trust portal, accessibility statements centre and a modern slavery statement from its site footer; none were opened, so no claim is made about SOC 2, ISO 27001, GDPR or HIPAA posture. Corporate footer confirms ContentSquare as 2026 copyright holder.
- Official website
- https://www.heap.io ↗
- Last verified
- 31 Aug 2026
Compare
Head to head
Category context
- This platform51
- Category leader53
- Category average47
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