Head to head
Heap vs Fullstory
Both platforms are scored with the same methodology and the same category rubric. Nothing on this page is influenced by advertising.
51/100Higher score | 51/100 | |
|---|---|---|
| Category rank | #1 | #5 |
| Confidence | High confidence | High confidence |
| External Reputation | 85 | 83 |
| AI Authority | 12 | 10 |
| Web Authority | 49 | 45 |
| Expert Assessment | 53 | 62 |
| TOP10 User Score | — | — |
| Pricing | Not published · free tier: A "Start for free" entry point exists on the Contentsquare Heap page, but its limits are unverified | Not published — Business tier is "Request pricing & demo" only · free tier: FullstoryFree: $0 permanently, 30,000 sessions/month, 12 months replay and analytics retention, up to 10 users, session replay plus basic analytics and debugging. No credit card. Dashboards and StoryAI excluded, community-only support, business email domain required. Separate 14-day trial offers 5,000 sessions, 2 weeks retention, 20 seats. |
| Pricing model | Custom | Session-based subscription; free plan self-serve, all paid tiers quote-only annual contracts |
| Best for | Product or growth teams that want quantitative analytics plus qualitative session replay, heatmaps and surveys from one vendor, prefer autocapture over rigorous event schemas, and are comfortable buying into Contentsquare's wider experience-intelligence suite. | Seed-stage SaaS teams under 30,000 sessions per month who want session replay and basic product analytics free for a full year of retention across 10 seats, especially where "why did this user get stuck" debugging matters as much as funnel metrics and where privacy masking and consent controls are needed from day one. |
| Avoid if | You specifically wanted independent, engineering-first Heap, or you need published self-serve pricing you can budget against without talking to sales. | Avoid Fullstory if you expect to cross 30,000 sessions per month within your runway — above the free tier there is no published price, no self-serve credit-card plan, annual contracts only, 100,000-session overage blocks at a premium rate, and capture that pauses at quota. Also avoid it if you are mobile-first (mobile is a paid add-on at every tier), if you need SSO or RBAC on a seed budget (Enterprise-only), if you need feature flags or experimentation in the same tool, or if you want a warehouse-first event stack you control. |
| Markets | Product teams, UX/design teams, eCommerce, Digital marketing, Enterprise | — |
| Founded | — | — |
| Headquarters | — | — |
A higher TOP SCORE means more of the evidence favours that platform on this methodology — it is not a recommendation, and it does not account for your specific requirements. Advertisers are never declared the winner of a comparison.