Head to head
Gorgias vs Fullstory
Both platforms are scored with the same methodology and the same category rubric. Nothing on this page is influenced by advertising.
48/100 | 51/100Higher score | |
|---|---|---|
| Category rank | #10 | #5 |
| Confidence | High confidence | High confidence |
| External Reputation | 75 | 83 |
| AI Authority | 17 | 10 |
| Web Authority | 24 | 45 |
| Expert Assessment | 76 | 62 |
| TOP10 User Score | — | — |
| Pricing | Not verifiable from the vendor page — Gorgias's pricing page did not render prices on 2026-08-27; competitor-authored 2026 write-ups report a Starter tier at $10/month for 50 billable tickets (unconfirmed) · free tier: Free trial available via 'Sign up free' on gorgias.com; trial length not published in a verifiable form | Not published — Business tier is "Request pricing & demo" only · free tier: FullstoryFree: $0 permanently, 30,000 sessions/month, 12 months replay and analytics retention, up to 10 users, session replay plus basic analytics and debugging. No credit card. Dashboards and StoryAI excluded, community-only support, business email domain required. Separate 14-day trial offers 5,000 sessions, 2 weeks retention, 20 seats. |
| Pricing model | Ticket-volume subscription (never per agent) plus usage-based AI resolution charges | Session-based subscription; free plan self-serve, all paid tiers quote-only annual contracts |
| Best for | Shopify, BigCommerce, Magento or WooCommerce DTC brands with moderate and predictable ticket volume who want order lookup, refunds and cancellations executed inside the ticket, run more agents than tickets (seasonal or part-time staffing), and will actually use revenue attribution and pre-sale shopping assistance. | Seed-stage SaaS teams under 30,000 sessions per month who want session replay and basic product analytics free for a full year of retention across 10 seats, especially where "why did this user get stuck" debugging matters as much as funnel metrics and where privacy masking and consent controls are needed from day one. |
| Avoid if | Avoid Gorgias if your volume spikes hard at BFCM and you need a predictable bill — you pay per ticket beyond the included pool and again per AI resolution; if phone is your primary channel, since Voice is a volume-priced add-on flagged as weak; if you sell mainly on Amazon, eBay, Walmart or TikTok Shop, where eDesk's marketplace inbox fits better; or if you are not on a supported e-commerce platform, in which case a generalist helpdesk will be cheaper. | Avoid Fullstory if you expect to cross 30,000 sessions per month within your runway — above the free tier there is no published price, no self-serve credit-card plan, annual contracts only, 100,000-session overage blocks at a premium rate, and capture that pauses at quota. Also avoid it if you are mobile-first (mobile is a paid add-on at every tier), if you need SSO or RBAC on a seed budget (Enterprise-only), if you need feature flags or experimentation in the same tool, or if you want a warehouse-first event stack you control. |
| Markets | — | — |
| Founded | — | — |
| Headquarters | — | — |
A higher TOP SCORE means more of the evidence favours that platform on this methodology — it is not a recommendation, and it does not account for your specific requirements. Advertisers are never declared the winner of a comparison.