Head to head
monday CRM vs Help Scout
Both platforms are scored with the same methodology and the same category rubric. Nothing on this page is influenced by advertising.
37/100 | 50/100Higher score | |
|---|---|---|
| Category rank | #9 | #11 |
| Confidence | High confidence | High confidence |
| External Reputation | 58 | 80 |
| AI Authority | 8 | 15 |
| Web Authority | 25 | 32 |
| Expert Assessment | 61 | 72 |
| TOP10 User Score | — | — |
| Pricing | USD $12/seat/month billed annually (Basic; list $18 monthly) · free tier: None — 14-day trial only; nonprofits may qualify for free or discounted access | $25/user/month billed annually (Standard); vendor-supplied monthly figure on G2 is $30/user/month · free tier: Free plan: 5 users, 1 Inbox, 1 Docs site, 100 contacts/mo, 10 saved replies, 10 tags, 10 articles, 1 Beacon, 30-day report history, integrations limited to 1; 15-day free trial of Standard or Plus with no credit card |
| Pricing model | Subscription (per seat, tiered; AI credits bundled) | Subscription (per user/month) plus usage-based AI add-on |
| Best for | SMB teams of 3–40 in professional services, marketing/creative agencies, real estate or IT services that want a visually driven, self-configurable pipeline running within days — especially teams already on monday work management. Budget for Pro at $28/seat/mo, not the $12 headline. | Small-to-midsize support teams of roughly 5-50 agents with email- and chat-led volume who want a shared inbox and help centre live in days, and who value writing quality and ease of use over analytics depth — especially ecommerce, SaaS and services teams, plus non-profits and B Corps eligible for the Help Scout for Good discount. |
| Avoid if | You are a solo founder or two-person team (3-seat minimum), need mass email or sequences on a budget, depend on responsive vendor support, require a permanently free tier, must fully disable AI assistants for client confidentiality, or are a large enterprise wanting proven CRM depth, HIPAA outside a quote-only tier and published pricing. | Your priority is reporting depth, custom dashboards or per-agent productivity analytics; you need native voice/telephony rather than an Aircall integration; you need SSO/SAML, IP restrictions or HIPAA on a budget; you need complex routing, heavy automation, ITSM or a CRM in the same tool; or your team is mobile-first or works on unreliable connectivity. |
| Markets | SMB, Agencies, Mid-market, Enterprise (marketed, adoption unproven) | SMB, Mid-Market, Ecommerce, SaaS, Non-profits |
| Founded | — | — |
| Headquarters | Tel Aviv, Israel (Trustpilot lists a United States contact address) | — |
A higher TOP SCORE means more of the evidence favours that platform on this methodology — it is not a recommendation, and it does not account for your specific requirements. Advertisers are never declared the winner of a comparison.