monday CRM
No-code, AI-first sales CRM built on monday boards
Score breakdown
What makes up this score
- 2 independent review sources
- 5,022 third-party reviews counted
- 1 answer engines measured
- cross-model consistency 1
- 8 web authority signals
- average citing-domain authority 35
- 100% of the category rubric covered
- No approved user reviews yet
Explanation
Why monday CRM ranks #9
monday CRM ranks #9 of 10 help desk & support with a TOP SCORE of 38.
The category leader scores 65, a gap of 27 points.
That is 11 points below the category average of 49.
Its strongest component is Expert Assessment at 67; its weakest is AI Authority at 8.
No usable evidence was found for TOP10 User Score, so that weight was redistributed across the components that are evidenced.
Generated from the recorded evidence behind this score, not from editorial opinion. How scoring works.
Score history
How the score has moved
42 → 37 ↓4.4
External reputation
What third-party sources publish
| Source | Published | Normalised | Reviews | Last checked | Method |
|---|---|---|---|---|---|
| G2 ↗ | 4.5/5 | 90 | 1.6k | 31 Aug 2026 | permitted crawl |
| Trustpilot ↗ | 2.2/5 | 44 | 3.4k | 31 Aug 2026 | permitted crawl |
AI visibility
How answer engines treat this platform
| Engine | Mention | Recommendation | Citation | Avg position | Queries | Measured |
|---|---|---|---|---|---|---|
| claude sonnet 5 parametric | 0% | 0% | 0% | — | 12 | 31 Aug 2026 |
| claude sonnet 5 parametric | 58% | 25% | 0% | 3.3 | 12 | 31 Aug 2026 |
| claude sonnet 5 parametric | 0% | 0% | 0% | — | 12 | 31 Aug 2026 |
Web authority
Citations and independent coverage
- G231 Aug 2026
- Capterra31 Aug 2026
- G231 Aug 2026
- monday.com Developers31 Aug 2026
- Capterra31 Aug 2026
- G231 Aug 2026
- Trustpilot31 Aug 2026
- monday.com Support31 Aug 2026
TOP10 users
What our users report
No published reviews yet. Reviews are moderated before they appear and are never removed at a business's request.
Company information
The facts on file
- Description
- monday CRM is a customizable sales and revenue-execution CRM built on monday.com's board and column architecture, sold as a separate SKU with its own pricing ladder. It covers pipeline management, contact and account records, communication, quotes and invoices, no-code automations and a 2026 suite of bundled AI agents. Verified adoption data shows it is used overwhelmingly by small businesses (91% of Capterra reviewers), particularly marketing/advertising, IT services and real estate teams.
- Category
- Help Desk & Support
- Headquarters
- Tel Aviv, Israel (Trustpilot lists a United States contact address)
- Products
- monday CRM, monday work management, monday campaigns, AI agents (outreach caller, lead sourcer, meeting prep, custom agents), AI Notetaker, Sidekick AI assistant, Vibe app builder
- Markets
- SMB, Agencies, Mid-market, Enterprise (marketed, adoption unproven)
- Integrations
- Outlook, Gmail, Slack, Zoom, QuickBooks, Google Workspace, DocuSign, 500+ integrations via monday marketplace
- Pricing
- USD $12/seat/month billed annually (Basic; list $18 monthly) · free tier: None — 14-day trial only; nonprofits may qualify for free or discounted access pricing page ↗
- Regulatory
- Vendor states adherence to ISO/IEC 27001 and ISO/IEC 27018 with annual security audits; site displays GDPR, ISO, SOC 2 and HIPAA badges. HIPAA compliance is gated to the Ultimate tier only — material for healthcare buyers. Vendor claims customer data is never used to train AI models and customers retain ownership of provided and AI-generated content; not independently verified. One GDPR-flavoured allegation appears in an individual customer review about difficulty closing an account and unsubscribing; unproven, with no verified enforcement action. monday.com Ltd. is Israeli-headquartered and Nasdaq-listed, though the listing was not confirmed from a primary filing this session.
- Official website
- https://monday.com/crm ↗
- Last verified
- 31 Aug 2026
Compare
Head to head
Category context
- This platform38
- Category leader65
- Category average49
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