Head to head
monday CRM vs Freshdesk
Both platforms are scored with the same methodology and the same category rubric. Nothing on this page is influenced by advertising.
37/100 | 52/100Higher score | |
|---|---|---|
| Category rank | #9 | #7 |
| Confidence | High confidence | High confidence |
| External Reputation | 58 | 87 |
| AI Authority | 8 | 19 |
| Web Authority | 25 | 31 |
| Expert Assessment | 61 | 63 |
| TOP10 User Score | — | — |
| Pricing | USD $12/seat/month billed annually (Basic; list $18 monthly) · free tier: None — 14-day trial only; nonprofits may qualify for free or discounted access | $19/agent/month, billed annually (Growth) · free tier: Free trial available ("Try it free" / "Start for free" on every plan); trial length not published. Page metadata mentions a "Free Program for 2 users" but no free plan appears in the live plan cards. |
| Pricing model | Subscription (per seat, tiered; AI credits bundled) | Subscription (per agent) with metered AI and automation add-ons |
| Best for | SMB teams of 3–40 in professional services, marketing/creative agencies, real estate or IT services that want a visually driven, self-configurable pipeline running within days — especially teams already on monday work management. Budget for Pro at $28/seat/mo, not the $12 headline. | Small-to-mid support teams (roughly 10-500 agents), especially email-first operations, that want a full ticketing, portal and knowledge-base stack at a low entry price and want to pilot AI deflection without a separate AI contract. |
| Avoid if | You are a solo founder or two-person team (3-seat minimum), need mass email or sequences on a budget, depend on responsive vendor support, require a permanently free tier, must fully disable AI assistants for client confidentiality, or are a large enterprise wanting proven CRM depth, HIPAA outside a quote-only tier and published pricing. | You need routing, multiple SLA policies or custom dashboards on a tight budget (they force you to $55/agent), you run high AI volumes where metered sessions plus the $29 copilot inflate real cost, you require a published monthly price or a permanent free tier, or you must see documented compliance certification before purchase. |
| Markets | SMB, Agencies, Mid-market, Enterprise (marketed, adoption unproven) | SMB, Mid-Market, Enterprise |
| Founded | — | — |
| Headquarters | Tel Aviv, Israel (Trustpilot lists a United States contact address) | — |
A higher TOP SCORE means more of the evidence favours that platform on this methodology — it is not a recommendation, and it does not account for your specific requirements. Advertisers are never declared the winner of a comparison.