Head to head
monday CRM vs Zendesk Guide
Both platforms are scored with the same methodology and the same category rubric. Nothing on this page is influenced by advertising.
34/100 | 53/100Higher score | |
|---|---|---|
| Category rank | #9 | #2 |
| Confidence | High confidence | High confidence |
| External Reputation | 58 | 86 |
| AI Authority | 8 | 19 |
| Web Authority | 25 | 35 |
| Expert Assessment | 40 | 65 |
| TOP10 User Score | — | — |
| Pricing | USD $12/seat/month billed annually (Basic; list $18 monthly) · free tier: None — 14-day trial only; nonprofits may qualify for free or discounted access | $19/agent/month billed annually (Support Team — does not include the knowledge base) · free tier: No free plan; 14-day free trial on Suite Team |
| Pricing model | Subscription (per seat, tiered; AI credits bundled) | Subscription (per-agent) with usage-based AI billing |
| Best for | SMB teams of 3–40 in professional services, marketing/creative agencies, real estate or IT services that want a visually driven, self-configurable pipeline running within days — especially teams already on monday work management. Budget for Pro at $28/seat/mo, not the $12 headline. | Organisations already on or migrating to Zendesk Suite for ticketing that want multilingual self-service and AI deflection tightly coupled to the ticket queue. |
| Avoid if | You are a solo founder or two-person team (3-seat minimum), need mass email or sequences on a budget, depend on responsive vendor support, require a permanently free tier, must fully disable AI assistants for client confidentiality, or are a large enterprise wanting proven CRM depth, HIPAA outside a quote-only tier and published pricing. | You need a standalone knowledge base, public docs site or internal wiki without a helpdesk, or you have a tight, predictable budget that cannot absorb unpublished AI usage rates and $55+/agent/month. |
| Markets | SMB, Agencies, Mid-market, Enterprise (marketed, adoption unproven) | SMB, Mid-Market, Enterprise |
| Founded | — | — |
| Headquarters | Tel Aviv, Israel (Trustpilot lists a United States contact address) | — |
A higher TOP SCORE means more of the evidence favours that platform on this methodology — it is not a recommendation, and it does not account for your specific requirements. Advertisers are never declared the winner of a comparison.