BigCommerce
Feature-dense hosted ecommerce platform with GMV-based tiers
Score breakdown
What makes up this score
- 1 independent review sources
- 581 third-party reviews counted
- 1 answer engines measured
- cross-model consistency 1
- 6 web authority signals
- average citing-domain authority 35
- 100% of the category rubric covered
- No approved user reviews yet
Explanation
Why BigCommerce ranks #3
BigCommerce ranks #3 of 6 e-commerce platforms with a TOP SCORE of 56.
The category leader scores 65, a gap of 9 points.
That is 9 points above the category average of 47.
Its strongest component is External Reputation at 80; its weakest is Web Authority at 21.
No usable evidence was found for TOP10 User Score, so that weight was redistributed across the components that are evidenced.
Generated from the recorded evidence behind this score, not from editorial opinion. How scoring works.
Score history
How the score has moved
58 → 56 ↓2.1
External reputation
What third-party sources publish
| Source | Published | Normalised | Reviews | Last checked | Method |
|---|---|---|---|---|---|
| G2 ↗ | 4.2/5 | 84 | 581 | 31 Aug 2026 | permitted crawl |
AI visibility
How answer engines treat this platform
| Engine | Mention | Recommendation | Citation | Avg position | Queries | Measured |
|---|---|---|---|---|---|---|
| claude sonnet 5 parametric | 67% | 33% | 0% | 4.1 | 12 | 31 Aug 2026 |
Web authority
Citations and independent coverage
- G231 Aug 2026
- Better Business Bureau31 Aug 2026
- Trustpilot31 Aug 2026
- Shero Commerce31 Aug 2026
- Ecomm.design31 Aug 2026
- Elogic Commerce31 Aug 2026
TOP10 users
What our users report
No published reviews yet. Reviews are moderated before they appear and are never removed at a business's request.
Company information
The facts on file
- Description
- BigCommerce is a hosted (SaaS) ecommerce platform sold in four tiers — Core, Growth, Scale and Performance — covering storefront design, checkout, payments, inventory, shipping, promotions, B2B, multi-storefront and headless commerce, with 1,200+ apps and integrations. As of the 1 June 2026 restructure, plans are gated by trailing-12-month "Inclusive GMV" and self-serve plans carry a 0.6–2.0% Open Payment Provider Fee on orders processed outside a published list of embedded providers. It targets merchants from under $30K to $1M+ in annual sales, with B2B price lists and API support reserved for the top Performance tier.
- Category
- E-commerce Platforms
- Headquarters
- Austin, Texas, United States (per BBB profile for BigCommerce, Inc.)
- Products
- BigCommerce storefront platform (Core, Growth, Scale, Performance plans), B2B commerce / Price Lists (Performance tier), Multi-storefront and headless commerce, Feedonomics Surface channel feeds, Makeswift visual editor (listed in vendor brand navigation), Staging Pro, BigCommerce mobile app
- Markets
- SMB, Mid-market, Enterprise, B2B, Agencies, Multi-channel retail
- Integrations
- Stripe, Adyen, PayPal Complete Payments / Braintree / Wallet, Klarna, Worldpay, Checkout.com, Amazon Pay, Affirm, Afterpay / Clearpay, Sezzle, Zip Money, Global Payments, BigCommerce Payments, Square POS
- Pricing
- Core $39/mo monthly or $29/mo billed annually · free tier: Free trial offered on the vendor pricing page; length not stated on the vendor page (a third-party source says 15 days, unconfirmed). No permanent free plan. pricing page ↗
- Regulatory
- The vendor explicitly warns the Open Payment Provider Fee must not be passed through to shoppers, since payment network rules and local surcharge laws restrict it, and states compliance is the merchant's responsibility. All plans include free sitewide HTTPS and a dedicated SSL certificate. A security and compliance portal exists at security.bigcommerce.com but was not retrieved, so no PCI level, SOC 2 or uptime SLA claim is verified. BigCommerce, Inc. holds a BBB profile in Austin, Texas with a complaints record in the web hosting category.
- Official website
- https://www.bigcommerce.com ↗
- Last verified
- 31 Aug 2026
Compare
Head to head
Category context
- This platform56
- Category leader65
- Category average47
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