Score breakdown
What makes up this score
- 2 independent review sources
- 146 third-party reviews counted
- 2 answer engines measured
- cross-model consistency 1
- 17 web authority signals
- average citing-domain authority 33.5
- 100% of the category rubric covered
- No approved user reviews yet
Explanation
Why eDesk ranks #12
eDesk ranks #12 of 15 business software with a TOP SCORE of 44.
The category leader scores 53, a gap of 9 points.
That is 3 points below the category average of 47.
Its strongest component is External Reputation at 74; its weakest is AI Authority at 1.
No usable evidence was found for TOP10 User Score, so that weight was redistributed across the components that are evidenced.
Generated from the recorded evidence behind this score, not from editorial opinion. How scoring works.
Score history
How the score has moved
73 → 44 ↓28.5
External reputation
What third-party sources publish
| Source | Published | Normalised | Reviews | Last checked | Method |
|---|---|---|---|---|---|
| G2 ↗ | 4.6/5 | 92 | 75 | 27 Aug 2026 | permitted crawl |
| Capterra ↗ | 4.4/5 | 88 | 71 | 27 Aug 2026 | permitted crawl |
AI visibility
How answer engines treat this platform
| Engine | Mention | Recommendation | Citation | Avg position | Queries | Measured |
|---|---|---|---|---|---|---|
| claude grounded | 0% | 0% | 0% | — | 20 | 30 Aug 2026 |
| claude parametric | 0% | 0% | 0% | — | 20 | 30 Aug 2026 |
Web authority
Citations and independent coverage
- Web Retailer30 Aug 2026
- SourceForge30 Aug 2026
- Crunchbase30 Aug 2026
- Trustpilot30 Aug 2026
- Shopify App Store30 Aug 2026
- Capterra30 Aug 2026
- AI CX Stack30 Aug 2026
- Sobot30 Aug 2026
- ProProfs Chat30 Aug 2026
- ChannelReply30 Aug 2026
- ProProfs Desk30 Aug 2026
- G230 Aug 2026
- Crisp30 Aug 2026
- Software Finder30 Aug 2026
- LinkedIn30 Aug 2026
- Research.com30 Aug 2026
- Velocity AI Partners Insights30 Aug 2026
TOP10 users
What our users report
No published reviews yet. Reviews are moderated before they appear and are never removed at a business's request.
Company information
The facts on file
- Description
- eDesk is an e-commerce helpdesk that pulls customer messages from marketplaces, webstores and social channels into one Smart Inbox with order and tracking data attached to each ticket. Its distinguishing asset is native coverage of Amazon, eBay, Walmart, Mirakl, Kaufland and TikTok Shop alongside Shopify, Magento, BigCommerce and WooCommerce. It suits multichannel sellers of roughly 3–15 agents whose volume does not sit on a single DTC storefront.
- Category
- Business Software
- Integrations
- Amazon, eBay, Walmart, Mirakl, Kaufland, TikTok Shop, Shopify, Magento, BigCommerce, WooCommerce, PrestaShop, Shopware, Instagram, Facebook
- Pricing
- $39 per user/month billed annually ($49 monthly) — Essential, 1 online store or marketplace · free tier: None. 14-day full-feature free trial, no credit card required, running in 'Safe Mode' where channels connect but messages are not stored or sent until you disable it.
- Official website
- https://www.edesk.com ↗
- Last verified
- 27 Aug 2026
Compare
Head to head
Category context
- This platform44
- Category leader53
- Category average47
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