Head to head
eDesk vs Heap
Both platforms are scored with the same methodology and the same category rubric. Nothing on this page is influenced by advertising.
44/100 | 51/100Higher score | |
|---|---|---|
| Category rank | #12 | #1 |
| Confidence | High confidence | High confidence |
| External Reputation | 74 | 85 |
| AI Authority | 1 | 12 |
| Web Authority | 34 | 49 |
| Expert Assessment | 71 | 53 |
| TOP10 User Score | — | — |
| Pricing | $39 per user/month billed annually ($49 monthly) — Essential, 1 online store or marketplace · free tier: None. 14-day full-feature free trial, no credit card required, running in 'Safe Mode' where channels connect but messages are not stored or sent until you disable it. | Not published · free tier: A "Start for free" entry point exists on the Contentsquare Heap page, but its limits are unverified |
| Pricing model | Per-agent subscription (annual or monthly) plus usage-based AI outcome charges and paid add-ons | Custom |
| Best for | Multichannel sellers of roughly 3–15 agents whose volume genuinely lands on Amazon, eBay, Walmart, Mirakl or TikTok Shop alongside a Shopify or Magento store, where the alternative is buying connectors on top of a generalist helpdesk — and who want unlimited tickets so the December bill matches the July bill. | Product or growth teams that want quantitative analytics plus qualitative session replay, heatmaps and surveys from one vendor, prefer autocapture over rigorous event schemas, and are comfortable buying into Contentsquare's wider experience-intelligence suite. |
| Avoid if | You are DTC-only on a single Shopify store (you pay for marketplace breadth you will not use, and reviewers call the per-seat price steep at that size), you need a usable API, webhooks or BI extracts without an Enterprise contract, you require self-service billing control given the no-refund terms and post-cancellation charging complaints on Trustpilot, or you need a fixed monthly number before the unpriced add-ons are quoted. | You specifically wanted independent, engineering-first Heap, or you need published self-serve pricing you can budget against without talking to sales. |
| Markets | — | Product teams, UX/design teams, eCommerce, Digital marketing, Enterprise |
| Founded | — | — |
| Headquarters | — | — |
A higher TOP SCORE means more of the evidence favours that platform on this methodology — it is not a recommendation, and it does not account for your specific requirements. Advertisers are never declared the winner of a comparison.