Score breakdown
What makes up this score
- No usable third-party ratings
- 2 answer engines measured
- cross-model consistency 1
- 19 web authority signals
- average citing-domain authority 41.8
- 100% of the category rubric covered
- No approved user reviews yet
Explanation
Why Gladly ranks #15
Gladly ranks #15 of 15 business software with a TOP SCORE of 32.
The category leader scores 53, a gap of 21 points.
That is 15 points below the category average of 47.
Its strongest component is Expert Assessment at 54; its weakest is AI Authority at 5.
No usable evidence was found for External Reputation, TOP10 User Score, so that weight was redistributed across the components that are evidenced.
Generated from the recorded evidence behind this score, not from editorial opinion. How scoring works.
Score history
How the score has moved
54 → 32 ↓22.1
External reputation
What third-party sources publish
No third-party ratings have been ingested for this platform yet.
AI visibility
How answer engines treat this platform
| Engine | Mention | Recommendation | Citation | Avg position | Queries | Measured |
|---|---|---|---|---|---|---|
| claude grounded | 0% | 0% | 0% | — | 20 | 30 Aug 2026 |
| claude parametric | 0% | 0% | 0% | — | 20 | 30 Aug 2026 |
Web authority
Citations and independent coverage
- Gartner30 Aug 2026
- Software Advice30 Aug 2026
- SoftwareReviews (Info-Tech Research Group)30 Aug 2026
- Glassdoor30 Aug 2026
- Crunchbase30 Aug 2026
- Forbes30 Aug 2026
- Capterra30 Aug 2026
- G230 Aug 2026
- SMB Guide30 Aug 2026
- Kustomer30 Aug 2026
- Richpanel30 Aug 2026
- Knowmax30 Aug 2026
- Pylon30 Aug 2026
- Enchant30 Aug 2026
- Ringly.io30 Aug 2026
- YourGPT30 Aug 2026
- Talkees30 Aug 2026
- LeadIQ30 Aug 2026
- LinkedIn30 Aug 2026
TOP10 users
What our users report
No published reviews yet. Reviews are moderated before they appear and are never removed at a business's request.
Company information
The facts on file
- Description
- Gladly is an enterprise customer service platform that markets itself as an "agentic commerce platform" rather than a ticketing helpdesk, organising conversations around a lifelong customer profile and a single cross-channel thread instead of tickets. It combines an AI shopping assistant that recommends products and completes checkout with post-purchase service, voice AI, agent copilot and smart routing. Gladly targets mid-market and enterprise retail and DTC brands — its site displays logos for Tory Burch, UGG, Nordstrom, Ulta Beauty, Crate & Barrel, Rothy's, TUMI, PacSun and Hoka — and every route into the product is a sales demo.
- Category
- Business Software
- Integrations
- Integrations directory published at gladly.ai/integrations (contents not verified in this research), Shopify support: unverified — confirm with the vendor before buying, Voice/telephony and SMS numbers provisioned through Gladly with separate usage charges
- Pricing
- Not published — no pricing page exists on gladly.ai · free tier: None advertised — no free plan, no self-serve signup and no free trial appear anywhere on gladly.ai
- Official website
- https://www.gladly.ai ↗
- Last verified
- 27 Aug 2026
Compare
Head to head
Category context
- This platform32
- Category leader53
- Category average47
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