Score breakdown
What makes up this score
- 1 independent review sources
- 640 third-party reviews counted
- 1 answer engines measured
- cross-model consistency 1
- 2 web authority signals
- average citing-domain authority 35
- 100% of the category rubric covered
- No approved user reviews yet
Explanation
Why Guru ranks #4
Guru ranks #4 of 11 knowledge base & docs with a TOP SCORE of 51.
The category leader scores 66, a gap of 15 points.
That is 4 points above the category average of 47.
Its strongest component is External Reputation at 89; its weakest is Web Authority at 11.
No usable evidence was found for TOP10 User Score, so that weight was redistributed across the components that are evidenced.
Generated from the recorded evidence behind this score, not from editorial opinion. How scoring works.
Score history
How the score has moved
61 → 51 ↓10.2
External reputation
What third-party sources publish
| Source | Published | Normalised | Reviews | Last checked | Method |
|---|---|---|---|---|---|
| Capterra ↗ | 4.8/5 | 96 | 640 | 31 Aug 2026 | permitted crawl |
AI visibility
How answer engines treat this platform
| Engine | Mention | Recommendation | Citation | Avg position | Queries | Measured |
|---|---|---|---|---|---|---|
| claude sonnet 5 parametric | 8% | 8% | 0% | 3.0 | 12 | 31 Aug 2026 |
Web authority
Citations and independent coverage
TOP10 users
What our users report
No published reviews yet. Reviews are moderated before they appear and are never removed at a business's request.
Company information
The facts on file
- Description
- Guru is an AI-powered enterprise knowledge platform that connects chats, docs and business apps to deliver cited, permission-aware answers inside tools like Slack, Teams and Salesforce, and to feed governed context to external AI tools via MCP. It is positioned by the vendor as a scoped platform-and-expertise engagement rather than a self-serve per-seat wiki, aimed at mid-market and enterprise teams in accuracy-critical or regulated sectors. Capterra classifies it under Knowledge Base, Knowledge Management and Remote Work software.
- Category
- Knowledge Base & Docs
- Products
- AI Source of Truth Platform, AI Knowledge Platform / AI search, Knowledge Agents, Knowledge Quality & Automation (verification workflows), Enterprise Governance & Security, AI Stack Integration (MCP), Implementation & Expertise engagement
- Markets
- SMB, Mid-Market, Enterprise, Regulated industries (Healthcare, Finance, Insurance, Pharma)
- Integrations
- Slack, Microsoft Teams, Salesforce, Zendesk, Confluence, SharePoint, Google Drive, Gmail, Dropbox, OneDrive, Rippling, MCP for external AI tools
- Pricing
- Not published — Capterra lists 'Contact vendor' · free tier: Free trial listed by Capterra; a vendor blog post indicates a free 'Guru Starter' tier exists but its current limits are unverified pricing page ↗
- Regulatory
- Vendor states annual audits for SOC 2 Type II, Microsoft 365 Certification and Google Cloud CASA, with standards crosswalked to GDPR, HIPAA, HECVAT and CAIQ; the pricing page additionally claims HIPAA and GxP compliance. All of these are vendor assertions — no third-party audit attestations were retrieved during verification.
- Official website
- https://www.getguru.com ↗
- Last verified
- 31 Aug 2026
Compare
Head to head
Category context
- This platform51
- Category leader66
- Category average47
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