Head to head
Guru vs Document360
Both platforms are scored with the same methodology and the same category rubric. Nothing on this page is influenced by advertising.
51/100 | 56/100Higher score | |
|---|---|---|
| Category rank | #4 | #3 |
| Confidence | High confidence | High confidence |
| External Reputation | 89 | 86 |
| AI Authority | 25 | 38 |
| Web Authority | 11 | 23 |
| Expert Assessment | 74 | 71 |
| TOP10 User Score | — | — |
| Pricing | Not published — Capterra lists 'Contact vendor' · free tier: Free trial listed by Capterra; a vendor blog post indicates a free 'Guru Starter' tier exists but its current limits are unverified | Not published · free tier: 14-day free trial with all features unlocked, no card required; no free-forever tier |
| Pricing model | Custom (scoped platform engagement; no published per-seat ladder) | Custom |
| Best for | A 200+ seat mid-market or enterprise organisation in a regulated or accuracy-critical sector that already runs Slack/Teams plus Salesforce, Zendesk or SharePoint, wants permission-aware AI answers with citations and audit lineage, and has budget for a scoped engagement including Guru's solution-engineering layer. | Mid-market and enterprise teams with a budget holder, a compliance requirement (SOC 2, ISO 27001 or data residency), a dedicated docs owner, and the need to run several knowledge bases at once — a public product help centre plus a private internal handbook — especially when migrating off Confluence, SharePoint or scattered Word/PDF files. |
| Avoid if | You are a startup, solo operator or small team that needs a published price and card signup; you want rich authoring and document formatting; you need a public SEO-indexed help centre; or your procurement process requires a transparent self-serve price ladder for comparison. | You need to know the price before talking to sales, are a startup or small team on a fixed budget, need draft-stage version control and branching before publication, expect the AI chatbot and screen-capture tooling in the base price, or need an editing portal in a language other than English, French, Portuguese or Spanish. |
| Markets | SMB, Mid-Market, Enterprise, Regulated industries (Healthcare, Finance, Insurance, Pharma) | Mid-Market, Enterprise, SaaS, IT & Consulting, Finance, Healthcare, Education, Manufacturing |
| Founded | — | — |
| Headquarters | — | — |
A higher TOP SCORE means more of the evidence favours that platform on this methodology — it is not a recommendation, and it does not account for your specific requirements. Advertisers are never declared the winner of a comparison.