Score breakdown
What makes up this score
- 2 independent review sources
- 1,399 third-party reviews counted
- 1 answer engines measured
- cross-model consistency 1
- 4 web authority signals
- average citing-domain authority 35
- 100% of the category rubric covered
- No approved user reviews yet
Explanation
Why Hiver ranks #7
Hiver ranks #7 of 10 help desk & support with a TOP SCORE of 44.
The category leader scores 65, a gap of 21 points.
That is 5 points below the category average of 49.
Its strongest component is External Reputation at 84; its weakest is AI Authority at 5.
No usable evidence was found for TOP10 User Score, so that weight was redistributed across the components that are evidenced.
Generated from the recorded evidence behind this score, not from editorial opinion. How scoring works.
Score history
How the score has moved
59 → 44 ↓15.0
External reputation
What third-party sources publish
| Source | Published | Normalised | Reviews | Last checked | Method |
|---|---|---|---|---|---|
| G2 ↗ | 4.6/5 | 92 | 1.3k | 31 Aug 2026 | permitted crawl |
| Capterra ↗ | 4.6/5 | 92 | 119 | 31 Aug 2026 | permitted crawl |
AI visibility
How answer engines treat this platform
| Engine | Mention | Recommendation | Citation | Avg position | Queries | Measured |
|---|---|---|---|---|---|---|
| claude sonnet 5 parametric | 0% | 0% | 0% | — | 12 | 31 Aug 2026 |
Web authority
Citations and independent coverage
- G231 Aug 2026
- Capterra UK31 Aug 2026
- Capterra31 Aug 2026
- Gartner31 Aug 2026
TOP10 users
What our users report
No published reviews yet. Reviews are moderated before they appear and are never removed at a business's request.
Company information
The facts on file
- Description
- Hiver ships two products: Hiver Omni, a standalone agentic omnichannel customer service platform covering email, live chat, Slack, voice, WhatsApp and social, and Hiver in Gmail, which layers shared inboxes, workflows and AI inside existing Gmail. It targets customer support, finance (billing@/ap@), ITSM triage and HR teams, with industry marketing toward technology, healthcare, education, logistics and manufacturing. Review equity is concentrated on the long-established Gmail product rather than the newer Omni listing.
- Category
- Help Desk & Support
- Products
- Hiver Omni, Hiver in Gmail, Voice add-on, Hiver mobile apps (Android, iOS)
- Markets
- SMB, Mid-Market, Support teams, Finance teams, IT/ITSM teams, HR teams
- Integrations
- Gmail, Outlook, Slack, Asana, Shopify, CRMs (premium integrations, Pro+), WhatsApp, API access (Pro+)
- Pricing
- USD $25 per user/month (Growth, annual) or $35 monthly · free tier: 7-day free trial on the Elite plan, no credit card required; accounts suspended at trial end unless upgraded (reactivation within 7 days) pricing page ↗
- Regulatory
- Vendor states GDPR, SOC 2 Type II, ISO 27001, CCPA and HIPAA compliance, with a published Trust Portal, security page, AI Transparency statement and vulnerability disclosure policy. HIPAA-compliant handling and SSO are gated to the Elite tier, so healthcare buyers needing a BAA-grade configuration must budget $85/user/month. Corporate entity: Hiver Inc.
- Official website
- https://hiverhq.com ↗
- Last verified
- 31 Aug 2026
Compare
Head to head
Category context
- This platform44
- Category leader65
- Category average49
Is this your platform?
Claim the profile to correct factual company data and respond to reviews. Claiming does not change your TOP SCORE or your ranking.
Claim this profile