Score breakdown
What makes up this score
- 2 independent review sources
- 8,084 third-party reviews counted
- 1 answer engines measured
- cross-model consistency 1
- 12 web authority signals
- average citing-domain authority 35
- 100% of the category rubric covered
- No approved user reviews yet
Explanation
Why Confluence ranks #1
Confluence ranks #1 of 10 help desk & support with a TOP SCORE of 66.
That is 16 points above the category average of 49.
Its strongest component is External Reputation at 83; its weakest is Web Authority at 33.
No usable evidence was found for TOP10 User Score, so that weight was redistributed across the components that are evidenced.
Generated from the recorded evidence behind this score, not from editorial opinion. How scoring works.
Score history
How the score has moved
61 → 65 ↑4.4
External reputation
What third-party sources publish
| Source | Published | Normalised | Reviews | Last checked | Method |
|---|---|---|---|---|---|
| G2 ↗ | 4.1/5 | 82 | 4.4k | 31 Aug 2026 | permitted crawl |
| Capterra ↗ | 4.5/5 | 90 | 3.7k | 31 Aug 2026 | permitted crawl |
AI visibility
How answer engines treat this platform
| Engine | Mention | Recommendation | Citation | Avg position | Queries | Measured |
|---|---|---|---|---|---|---|
| claude sonnet 5 parametric | 92% | 67% | 0% | 3.2 | 12 | 31 Aug 2026 |
| claude sonnet 5 parametric | 0% | 0% | 0% | — | 12 | 31 Aug 2026 |
Web authority
Citations and independent coverage
TOP10 users
What our users report
No published reviews yet. Reviews are moderated before they appear and are never removed at a business's request.
Company information
The facts on file
- Description
- Confluence is Atlassian's collaborative documentation and knowledge workspace, marketed as "The AI workspace that works with you" with pages, live docs, whiteboards, databases, video and slides plus a Rovo AI layer for search, summaries and agents. It is sold in Cloud, Server and Data Center editions and is aimed primarily at software, IT and product teams already running Jira. Reviewers consistently praise its Jira adjacency, versioning and permission controls while criticising search quality and information-architecture drift at scale.
- Category
- Help Desk & Support
- Products
- Confluence Cloud, Confluence Server, Confluence Data Center, Rovo AI (AI search, agents, summaries), Atlassian Collection bundle (Rovo, Jira, Confluence, Loom)
- Markets
- SMB, Mid-Market, Enterprise, Software & IT teams, Product and project teams
- Integrations
- Jira, Trello, Loom, Rovo AI search across connected apps and data sources, Atlassian Marketplace apps, 149 integrations listed on G2
- Pricing
- Standard $5.16 per user (G2 block labelled "Pricing provided by Confluence"; billing period and currency not verified) · free tier: Free plan available; G2's vendor-supplied block lists it at 10 users pricing page ↗
- Regulatory
- Verified only that Confluence is sold in Cloud, Server and Data Center editions per vendor pricing-page metadata, with Privacy policy, Notice at Collection, Terms and Impressum links in the site footer. No certification, data-residency or compliance documentation was retrieved and the Atlassian Trust Center was not opened, so no further compliance claims are supported by this dossier.
- Official website
- https://www.atlassian.com/software/confluence ↗
- Last verified
- 31 Aug 2026
Compare
Head to head
Category context
- This platform66
- Category leader65
- Category average49
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