New Relic
Usage-based observability platform with generous free ingest tier
Score breakdown
What makes up this score
- 3 independent review sources
- 806 third-party reviews counted
- 2 answer engines measured
- cross-model consistency 0.69
- 8 web authority signals
- average citing-domain authority 35
- 100% of the category rubric covered
- No approved user reviews yet
Explanation
Why New Relic ranks #3
New Relic ranks #3 of 12 monitoring & observability with a TOP SCORE of 51.
The category leader scores 60, a gap of 9 points.
That is 7 points above the category average of 45.
Its strongest component is External Reputation at 70; its weakest is Web Authority at 25.
No usable evidence was found for TOP10 User Score, so that weight was redistributed across the components that are evidenced.
Generated from the recorded evidence behind this score, not from editorial opinion. How scoring works.
Score history
How the score has moved
56 → 51 ↓4.2
External reputation
What third-party sources publish
| Source | Published | Normalised | Reviews | Last checked | Method |
|---|---|---|---|---|---|
| G2 ↗ | 4.4/5 | 88 | 598 | 31 Aug 2026 | permitted crawl |
| Capterra ↗ | 4.5/5 | 90 | 195 | 31 Aug 2026 | permitted crawl |
| Trustpilot ↗ | 1.9/5 | 38 | 13 | 31 Aug 2026 | permitted crawl |
AI visibility
How answer engines treat this platform
| Engine | Mention | Recommendation | Citation | Avg position | Queries | Measured |
|---|---|---|---|---|---|---|
| claude sonnet 5 grounded | 75% | 38% | 38% | 5.5 | 8 | 1 Sept 2026 |
| claude sonnet 5 grounded | 58% | 17% | 8% | 5.9 | 12 | 1 Sept 2026 |
| claude sonnet 5 parametric | 58% | 0% | 0% | 7.4 | 12 | 1 Sept 2026 |
Web authority
Citations and independent coverage
- G231 Aug 2026
- Gartner Peer Insights31 Aug 2026
- Capterra31 Aug 2026
- Capterra31 Aug 2026
- Trustpilot31 Aug 2026
- CloudZero31 Aug 2026
- Costbench31 Aug 2026
- Business Wire31 Aug 2026
TOP10 users
What our users report
No published reviews yet. Reviews are moderated before they appear and are never removed at a business's request.
Company information
The facts on file
- Description
- New Relic is a usage-based SaaS observability platform covering APM, infrastructure, logs, traces, browser/mobile and synthetic monitoring in one interface, marketed as 50+ capabilities and 780+ integrations with unlimited hosts at no extra cost. Billing runs on three meters — data ingested, user seats (basic/core/full platform) and Advanced Compute (CCUs) — rather than per host. It targets engineering, DevOps and SRE teams, particularly mid-market and enterprise orgs consolidating several point tools onto one bill.
- Category
- Monitoring & Observability
- Products
- APM (application performance monitoring) with distributed tracing, Infrastructure monitoring, Log management with automatic obfuscation, Digital experience monitoring (browser, mobile, synthetics), Serverless monitoring, AIOps / alerting, Advanced Compute: Transaction 360, Security RX, New Relic AI
- Markets
- SMB, Mid-Market, Enterprise, DevOps/SRE teams, Regulated buyers (FedRAMP Moderate, HIPAA via Enterprise + Data Plus)
- Integrations
- 780+ prebuilt integrations (vendor-stated), SAML single sign-on (Standard edition and above)
- Pricing
- $0.40/GB beyond the free 100 GB (original ingest); $0.60/GB Data Plus. Core users $49/user; Standard full platform $10 first user then $99/additional user (max 5). The Standard edition list price itself is not published (CTA: 'Get Standard Pricing'). · free tier: 100 GB data ingest/month, one free full platform user, unlimited basic users, 50+ capabilities, 500 synthetic checks, at least 8 days data retention, no credit card required; at 85% of the free ingest you receive an email and onscreen upgrade prompt pricing page ↗
- Regulatory
- FedRAMP Moderate and HIPAA eligibility are available only on Enterprise with Data Plus. EU data centre is a paid add-on, not a default. Automatic log obfuscation of credit-card and SSN patterns is on by default across all tiers, including free. A customer may hold only a single edition at a time (Standard, Pro or Enterprise); Standard customers predating 5 September 2023 must convert to access newer features. Formerly NYSE: NEWR; current ownership status was not verified in this session.
- Official website
- https://newrelic.com ↗
- Last verified
- 31 Aug 2026
Compare
Head to head
Category context
- This platform51
- Category leader60
- Category average45
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