Score breakdown
What makes up this score
- 4 independent review sources
- 6,617 third-party reviews counted
- 1 answer engines measured
- cross-model consistency 1
- 6 web authority signals
- average citing-domain authority 35
- 100% of the category rubric covered
- No approved user reviews yet
Explanation
Why Pipedrive ranks #3
Pipedrive ranks #3 of 6 crm platforms with a TOP SCORE of 60.
The category leader scores 65, a gap of 5 points.
That is 12 points above the category average of 48.
Its strongest component is External Reputation at 82; its weakest is Web Authority at 21.
No usable evidence was found for TOP10 User Score, so that weight was redistributed across the components that are evidenced.
Generated from the recorded evidence behind this score, not from editorial opinion. How scoring works.
Score history
How the score has moved
62 → 60 ↓1.6
External reputation
What third-party sources publish
| Source | Published | Normalised | Reviews | Last checked | Method |
|---|---|---|---|---|---|
| G2 ↗ | 4.3/5 | 86 | 3.2k | 31 Aug 2026 | permitted crawl |
| Trustpilot ↗ | 4.4/5 | 88 | 3.4k | 31 Aug 2026 | permitted crawl |
| Capterra ↗ | 4.5/5 | 90 | not published | 31 Aug 2026 | permitted crawl |
| Software Advice ↗ | 4.5/5 | 90 | not published | 31 Aug 2026 | permitted crawl |
AI visibility
How answer engines treat this platform
| Engine | Mention | Recommendation | Citation | Avg position | Queries | Measured |
|---|---|---|---|---|---|---|
| claude sonnet 5 parametric | 67% | 42% | 0% | 2.4 | 12 | 31 Aug 2026 |
Web authority
Citations and independent coverage
- Pipedrive Support31 Aug 2026
- G231 Aug 2026
- Trustpilot31 Aug 2026
- Trustpilot31 Aug 2026
- Capterra31 Aug 2026
- Fit Small Business31 Aug 2026
TOP10 users
What our users report
No published reviews yet. Reviews are moderated before they appear and are never removed at a business's request.
Company information
The facts on file
- Description
- Pipedrive is a sales-focused CRM built around customizable visual pipelines, with lead, deal and activity management plus AI-assisted reporting, used by a claimed 100,000+ companies. It is aimed squarely at SMB B2B sales teams — Capterra data shows 86% of reviewers come from small businesses and only 7% from enterprises. Marketing automation, project delivery, document tooling and web-visitor identification are sold as paid add-ons rather than included in the seat price.
- Category
- CRM Platforms
- Products
- Pipedrive CRM (Lite, Growth, Premium, Ultimate), LeadBooster add-on, Projects add-on, Campaigns add-on, Web Visitors add-on, Smart Docs add-on
- Markets
- SMB, Mid-market, Agencies
- Integrations
- 500+ marketplace integrations (included on all plans), PandaDoc (partnership discount, Ultimate), CloudTalk (partnership discount, Ultimate), Surfe (partnership discount, Ultimate)
- Pricing
- US$14/seat/month billed annually (US$168 per seat/year) — Lite · free tier: None — 14-day free trial only, no credit card required pricing page ↗
- Regulatory
- Entity identified on its own pages as 'Pipedrive Inc / Pipedrive OÜ' (OÜ = Estonian private limited company). Prices are VAT exclusive; VAT is billed to EU customers at their member state's rate unless a valid VAT number is supplied. Password security requirements and IP/time-based access restrictions are gated to the Ultimate tier. No SOC 2, ISO 27001 or GDPR/DPA certification claims were verified in this session, and refund/cancellation policy remains unverified.
- Official website
- https://www.pipedrive.com/ ↗
- Last verified
- 31 Aug 2026
Compare
Head to head
Category context
- This platform60
- Category leader65
- Category average48
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