Head to head
Freshdesk vs Pendo
Both platforms are scored with the same methodology and the same category rubric. Nothing on this page is influenced by advertising.
52/100Higher score | 51/100 | |
|---|---|---|
| Category rank | #7 | #8 |
| Confidence | High confidence | High confidence |
| External Reputation | 87 | 82 |
| AI Authority | 19 | 11 |
| Web Authority | 31 | 39 |
| Expert Assessment | 63 | 71 |
| TOP10 User Score | — | — |
| Pricing | $19/agent/month, billed annually (Growth) · free tier: Free trial available ("Try it free" / "Start for free" on every plan); trial length not published. Page metadata mentions a "Free Program for 2 users" but no free plan appears in the live plan cards. | Not published — Base tier is "Custom pricing" · free tier: Free forever, capped at 500 monthly active users; includes product analytics, in-app guides, Pendo-branded roadmaps and Pendo-branded NPS, unlimited web and mobile app keys. Novus is also free during open beta with no MAU limit. A 30-day full-platform trial exists but is routed through sales. |
| Pricing model | Subscription (per agent) with metered AI and automation add-ons | Custom (MAU-based subscription with a free tier) |
| Best for | Small-to-mid support teams (roughly 10-500 agents), especially email-first operations, that want a full ticketing, portal and knowledge-base stack at a low entry price and want to pilot AI deflection without a separate AI contract. | Mid-market to enterprise software teams (roughly 50–5,000 employees) running several applications, where product management, customer success and onboarding need shared behavioural data and there is budget authority for a negotiated, unpublished annual price. |
| Avoid if | You need routing, multiple SLA policies or custom dashboards on a tight budget (they force you to $55/agent), you run high AI volumes where metered sessions plus the $29 copilot inflate real cost, you require a published monthly price or a permanent free tier, or you must see documented compliance certification before purchase. | You need a published price before speaking to sales, you are a small team just above 500 MAUs with no procurement budget, you run a high-volume low-engagement freemium product, you want warehouse-native SQL-first analysis, or you are buying primarily for advanced survey research. |
| Markets | SMB, Mid-Market, Enterprise | Mid-Market, Enterprise, SMB |
| Founded | — | — |
| Headquarters | — | — |
A higher TOP SCORE means more of the evidence favours that platform on this methodology — it is not a recommendation, and it does not account for your specific requirements. Advertisers are never declared the winner of a comparison.