Head to head
Hiver vs Spiceworks Cloud Help Desk
Both platforms are scored with the same methodology and the same category rubric. Nothing on this page is influenced by advertising.
44/100Higher score | 44/100 | |
|---|---|---|
| Category rank | #7 | #8 |
| Confidence | High confidence | High confidence |
| External Reputation | 84 | 78 |
| AI Authority | 5 | 3 |
| Web Authority | 16 | 33 |
| Expert Assessment | 66 | 56 |
| TOP10 User Score | — | — |
| Pricing | USD $25 per user/month (Growth, annual) or $35 monthly · free tier: 7-day free trial on the Elite plan, no credit card required; accounts suspended at trial end unless upgraded (reactivation within 7 days) | Not published · free tier: Reported at $0/month with unlimited technicians and unlimited tickets, funded by in-product advertising |
| Pricing model | Subscription | Freemium (advertising-funded free tier) |
| Best for | A 5–50 person support, finance, IT or HR team standardised on Google Workspace with predominantly email volume, wanting shared-inbox discipline, SLAs and AI drafting without retraining staff on a separate console, and able to commit annually at Pro. | Internal IT teams of roughly 1-20 technicians in SMBs, schools, non-profits or small public bodies with no help desk budget, whose needs stop at email intake, a request portal, basic queues and light reporting. |
| Avoid if | You need full issue tracking or engineering-grade ticket workflows, have fewer than 5 agents (penalised by seat increments), require monthly billing flexibility, need Customer Intelligence or AI Insights working on day one, or run high-volume voice where the per-seat add-on plus per-minute overage compounds. | You have contractual SLA or uptime obligations, need custom reporting, API integration or round-robin routing, require on-premise or in-country data residency, need documented SOC 2/ISO/GDPR compliance, or are running an external customer-facing support desk. |
| Markets | SMB, Mid-Market, Support teams, Finance teams, IT/ITSM teams, HR teams | SMB, Mid-Market, Education, Non-profit, Public sector |
| Founded | — | — |
| Headquarters | — | Austin, Texas, United States |
A higher TOP SCORE means more of the evidence favours that platform on this methodology — it is not a recommendation, and it does not account for your specific requirements. Advertisers are never declared the winner of a comparison.