Head to head
Re:amaze vs Fullstory
Both platforms are scored with the same methodology and the same category rubric. Nothing on this page is influenced by advertising.
43/100 | 51/100Higher score | |
|---|---|---|
| Category rank | #14 | #5 |
| Confidence | High confidence | High confidence |
| External Reputation | 76 | 83 |
| AI Authority | 2 | 10 |
| Web Authority | 28 | 45 |
| Expert Assessment | 63 | 62 |
| TOP10 User Score | — | — |
| Pricing | $29 per team member/month (Basic), or $26.10/user/month billed annually · free tier: None — 14-day free trial with all Plus features, no credit card required | Not published — Business tier is "Request pricing & demo" only · free tier: FullstoryFree: $0 permanently, 30,000 sessions/month, 12 months replay and analytics retention, up to 10 users, session replay plus basic analytics and debugging. No credit card. Dashboards and StoryAI excluded, community-only support, business email domain required. Separate 14-day trial offers 5,000 sessions, 2 weeks retention, 20 seats. |
| Pricing model | Per-seat subscription with metered AI resolutions; optional flat-rate and volume-based plans | Session-based subscription; free plan self-serve, all paid tiers quote-only annual contracts |
| Best for | Cost-sensitive DTC support teams of roughly two to ten agents, especially operators running multiple storefronts or brands from one account, who want Shopify order context, social DMs, SMS and voice in one inbox at $29–$49 per seat. | Seed-stage SaaS teams under 30,000 sessions per month who want session replay and basic product analytics free for a full year of retention across 10 seats, especially where "why did this user get stuck" debugging matters as much as funnel metrics and where privacy masking and consent controls are needed from day one. |
| Avoid if | Avoid Re:amaze if searching historical tickets is core to your workflow, if you are betting on high-volume autonomous AI deflection (only 5–20 resolutions per user per month are included and the AI Agent is still labelled BETA), if you need refunds and returns executed inside the ticket, or if you have many read-only stakeholders — every login is a billable seat. | Avoid Fullstory if you expect to cross 30,000 sessions per month within your runway — above the free tier there is no published price, no self-serve credit-card plan, annual contracts only, 100,000-session overage blocks at a premium rate, and capture that pauses at quota. Also avoid it if you are mobile-first (mobile is a paid add-on at every tier), if you need SSO or RBAC on a seed budget (Enterprise-only), if you need feature flags or experimentation in the same tool, or if you want a warehouse-first event stack you control. |
| Markets | — | — |
| Founded | — | — |
| Headquarters | — | — |
A higher TOP SCORE means more of the evidence favours that platform on this methodology — it is not a recommendation, and it does not account for your specific requirements. Advertisers are never declared the winner of a comparison.