Head to head
Smartsheet vs monday CRM
Both platforms are scored with the same methodology and the same category rubric. Nothing on this page is influenced by advertising.
52/100Higher score | 38/100 | |
|---|---|---|
| Category rank | #2 | #9 |
| Confidence | High confidence | High confidence |
| External Reputation | 88 | 58 |
| AI Authority | 29 | 8 |
| Web Authority | 21 | 25 |
| Expert Assessment | 61 | 67 |
| TOP10 User Score | — | — |
| Pricing | Pro: $9/user/month billed annually ($108/year) per G2 and tech.co — UNCONFIRMED against the vendor pricing page · free tier: None currently evidenced — tech.co (Dec 2025) reports the limited free plan was discontinued in 2025, leaving only a 30-day free trial | USD $12/seat/month billed annually (Basic; list $18 monthly) · free tier: None — 14-day trial only; nonprofits may qualify for free or discounted access |
| Pricing model | Subscription (per-editor seat licensing) | Subscription (per seat, tiered; AI credits bundled) |
| Best for | Mid-market and enterprise organisations with 10+ paid editors and a dedicated PM/PMO function running process-heavy portfolios that need dashboards, cross-project reporting, SSO and enterprise controls — and that will budget separately for training and premium support. | SMB teams of 3–40 in professional services, marketing/creative agencies, real estate or IT services that want a visually driven, self-configurable pipeline running within days — especially teams already on monday work management. Budget for Pro at $28/seat/mo, not the $12 headline. |
| Avoid if | You are a small team, freelancer or budget-constrained nonprofit, need zero-training adoption, rely on included responsive human support and flexible cancellation, or have an unusual workflow that will fight the grid model. | You are a solo founder or two-person team (3-seat minimum), need mass email or sequences on a budget, depend on responsive vendor support, require a permanently free tier, must fully disable AI assistants for client confidentiality, or are a large enterprise wanting proven CRM depth, HIPAA outside a quote-only tier and published pricing. |
| Markets | Mid-Market, Enterprise, PMO / programme management teams | SMB, Agencies, Mid-market, Enterprise (marketed, adoption unproven) |
| Founded | — | — |
| Headquarters | — | Tel Aviv, Israel (Trustpilot lists a United States contact address) |
A higher TOP SCORE means more of the evidence favours that platform on this methodology — it is not a recommendation, and it does not account for your specific requirements. Advertisers are never declared the winner of a comparison.